Urgent Care Office Manager: Patient Experience & Operations

QUICKmed Urgent Care LLC; United States; On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

QuickMed Urgent Care is seeking an experienced Office Manager to oversee day-to-day administrative and operational functions at our urgent care location. You will lead front-office staff, support clinical operations, and ensure an exceptional patient experience with efficient clinic workflows.

The ideal candidate thrives in a fast-paced healthcare environment, demonstrating strong communication, organizational, customer service, and problem-solving skills.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years of healthcare, medical office, urgent care, outpatient, or related experience.
• Previous supervisory or management experience preferred.
• Strong knowledge of medical office operations and patient service.
• Working knowledge of HIPAA and patient confidentiality requirements.
• Experience working with electronic medical records (EMR/EHR) systems.
• Strong computer skills, including Microsoft Office.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Demonstrated ability to lead and motivate a team.
• Strong problem-solving and conflict-resolution skills.
• Ability to handle confidential information with discretion.
• Ability to work effectively in a fast-paced healthcare environment.

Responsibilities

• Oversee daily administrative and front-office operations of the urgent care center.
• Supervise, lead, coach, and support front-office employees.
• Develop staff schedules for coverage and efficiency.
• Assist with onboarding, orientation, training, and development.
• Monitor attendance, punctuality, productivity, and performance.
• Ensure HIPAA, OSHA, infection-control compliance.
• Maintain EMR documentation accuracy.
• Promote a positive patient experience and handle complaints promptly.
• Collaborate with clinicians to maintain workflows.
• Review operational reports for improvement opportunities.
• Communicate staffing needs and performance trends to leadership.

Skills

Leadership

Staff supervision

Communication

Organization

HIPAA knowledge

EMR/EHR experience

Microsoft Office

Problem-solving

Education

High school diploma or GED

Tools

EMR/EHR systems

Microsoft Office

Job description

QuickMed Urgent Care is seeking an experienced Office Manager to oversee day-to-day administrative and operational functions at our urgent care location. You will lead front-office staff, support clinical operations, and ensure an exceptional patient experience with efficient clinic workflows.

The ideal candidate thrives in a fast-paced healthcare environment, demonstrating strong communication, organizational, customer service, and problem-solving skills.