Urgent Care Clinic Manager

Get-Well-Urgent-Care; Madison Heights (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Get-Well-Urgent-Care in Madison Heights, MI, is seeking an enthusiastic Clinic Manager to lead a busy urgent care clinic. You will coach Medical Assistants and Front Desk staff, optimize daily operations, and ensure an exceptional patient experience aligned with the company mission.

You will manage schedules, onboarding, training, and performance coaching, while upholding policy compliance, safety standards, and inventory control in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• College degree preferred.
• Previous Medical Assistant and/or Front Desk experience preferred.
• Previous healthcare, urgent care, or medical office experience preferred.
• Previous supervisory or leadership experience preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Positive attitude with the ability to motivate and support a team.
• Ability to multitask and lead effectively in a fast-paced urgent care environment.

Responsibilities

• Lead and support Medical Assistants, Front Desk staff, and other clinic team members.
• Oversee daily clinic operations, staffing, patient flow, and clinic readiness.
• Create a positive, supportive, and professional environment for both employees and patients.
• Manage employee schedules, call-offs, coverage needs, attendance, and timekeeping.
• Assist with interviewing, onboarding, training, and development of employees.
• Provide ongoing coaching, feedback, and support to help team members succeed.
• Ensure company policies, procedures, and operational standards are consistently followed.
• Maintain required clinic logs, checklists, safety standards, and compliance documentation.
• Oversee inventory, supply ordering, expiration checks, and appropriate use of supplies.
• Ensure the clinic remains clean, organized, properly stocked, and ready for patients.
• Communicate regularly with Operations, HR, providers, and other departments.
• Participate and lead company initiatives.

Skills

Leadership

Communication

Organization

Problem-solving

Multitasking

Team motivation

Education

High school diploma or equivalent

College degree preferred

Job description

We are looking for an enthusiastic and motivated Clinic Manager who is excited to lead a clinic, support and develop team members, and create an exceptional experience for every patient.

The Clinic Manager plays an important role in building a strong clinic culture while ensuring daily operations run smoothly, efficiently and align with the company's vision and overall mission.

Lead and support Medical Assistants, Front Desk staff, and other clinic team members.

Oversee daily clinic operations, staffing, patient flow, and clinic readiness.

Create a positive, supportive, and professional environment for both employees and patients.

Manage employee schedules, call-offs, coverage needs, attendance, and timekeeping.

Assist with interviewing, onboarding, training, and development of employees.

Provide ongoing coaching, feedback, and support to help team members succeed.

Ensure company policies, procedures, and operational standards are consistently followed.

Maintain required clinic logs, checklists, safety standards, and compliance documentation.

Oversee inventory, supply ordering, expiration checks, and appropriate use of supplies.

Ensure the clinic remains clean, organized, properly stocked, and ready for patients.

Communicate regularly with Operations, HR, providers, and other departments.

Participate and lead company initiatives.

Qualifications

High school diploma or equivalent required.

College Degree preferred.

Previous Medical Assistant and/or Front Desk experience preferred.

Previous healthcare, urgent care, or medical office experience preferred.

Previous supervisory or leadership experience preferred.

Strong leadership, communication, organization, and problem-solving skills.

Positive attitude with the ability to motivate and support a team.

Ability to multitask and lead effectively in a fast-paced urgent care environment.

Availability Requirements

Must maintain flexible availability based on clinic needs, including evenings and weekends.

This is a full-time position.

Physical Requirements

May require extended periods of standing, walking, and computer work, as well as occasional bending, reaching, and lifting/moving up to 25 pounds. Reasonable accommodations are available in accordance with applicable law.

Disclaimer

This job description describes the general nature of the position and may not include all duties and responsibilities. Responsibilities may be modified based on operational and business needs.