Urgent Care Front Desk & Patient Services Specialist

WellStreet; Marietta (GA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Company Match

Paid Time Off & Holidays

Wellness Support & EAP

Professional Growth

Job summary

WellStreet in Marietta, GA is seeking a Patient Service Representative at Piedmont Urgent Care. You will greet patients, manage front-office operations, handle documentation, and support insurance verification to ensure a smooth check-in.

This full-time, on-site role offers 3-day/12-hour shifts (8 AM–8 PM), competitive benefits, PTO, 401K, and opportunities for growth. Some weekend work and travel to other Piedmont locations may be required.

Qualifications

• Education: High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• Experience: 1+ year in a medical office as a Medical Receptionist.
• Skills: Strong communication, attention to detail, multitasking in a busy setting.
• Tech: Experience with EMR software; EPIC preferred.
• Flexibility: Ability to work 12-hour shifts, some weekends/holidays.
• Team-minded: Proactive, friendly, patient-focused.
• Physical: Sit/stand/walk; occasional lifting 20–40 lb; good vision.

Responsibilities

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines,and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.
• Perform other duties as assigned.

Skills

Communication

Attention to detail

Multitasking

Education

High school diploma or equivalent

Medical Administrative Assistant certificate

Tools

EPIC EMR

Job description

WellStreet in Marietta, GA is seeking a Patient Service Representative at Piedmont Urgent Care. You will greet patients, manage front-office operations, handle documentation, and support insurance verification to ensure a smooth check-in.

This full-time, on-site role offers 3-day/12-hour shifts (8 AM–8 PM), competitive benefits, PTO, 401K, and opportunities for growth. Some weekend work and travel to other Piedmont locations may be required.