Patient Experience Specialist - Urgent Care

Prisma Health Urgent Care by Wellstreet; Austell, Smyrna (GA, GA); On-site; USD 30,000 - 42,000; Full time

Job summary

WellStreet is seeking a Patient Service Representative in Austell, GA. The role is the first point of contact for patients, handling check-in, insurance verification, and co-pay collection while supporting multiple Piedmont Urgent Care locations.

You will greet patients, manage EMR entries, ensure HIPAA/OSHA compliance, and assist the practice manager. Requires 1+ year medical office experience; 8am–8pm availability, 3 days/week with rotating weekends.

Qualifications

• Minimum one year of experience in a medical office or emergency room.
• Experience with insurance eligibility and co-pay collection is preferred.
• Ability to work 8 AM–8 PM, 3 days per week with rotating weekends/holidays.

Responsibilities

• Greet patients and provide instructions in a polite and professional manner.
• Verify insurance benefits and relay payment policies and billing procedures.
• Collect co-pays and balances; maintain EMR documentation and confidentiality.
• Maintain reception area readiness and assist office staff as needed.
• Ensure HIPAA and OSHA compliance; support multiple Piedmont Urgent Care locations.

Skills

Front desk

Insurance verification

EMR documentation

HIPAA compliance

Education

High school diploma or equivalent

Job description

WellStreet is seeking a Patient Service Representative in Austell, GA. The role is the first point of contact for patients, handling check-in, insurance verification, and co-pay collection while supporting multiple Piedmont Urgent Care locations.

You will greet patients, manage EMR entries, ensure HIPAA/OSHA compliance, and assist the practice manager. Requires 1+ year medical office experience; 8am–8pm availability, 3 days/week with rotating weekends.