Patient Services Representative (Medical Receptionist)

Piedmont Urgent Care; Newnan (GA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full-time employment

No overnight shifts (3-day/12-hour)

Medical, Dental, Vision

401K with company match

Paid time off & holidays

Employee wellness programs

Job summary

Piedmont Urgent Care is seeking a Patient Service Representative to be the first point of contact, ensuring a welcoming and efficient patient experience. You will manage front-office operations, handle administrative tasks, and support clinic workflow in a fast-paced healthcare setting.

Ideal candidates have 1+ year in a medical office, strong communication skills, and experience with EMR (EPIC preferred). This full-time role includes travel to other Piedmont Urgent Care locations and a

Qualifications

• High school diploma or equivalent (Medical Admin certificate a plus).
• 1+ year of experience in a medical office or healthcare setting.
• Strong communication and multitasking skills in a busy environment.
• Experience with EMR software, EPIC preferred.
• Willingness to travel to other Piedmont Urgent Care locations.

Responsibilities

• Greet patients and manage front-office operations with a friendly, professional attitude.
• Manage patient and business documentation with confidentiality.
• Verify insurance benefits and discuss billing policies.
• Determine and collect patient financial responsibility.
• Support clinic workflow and assist the practice manager as needed.
• Ensure HIPAA and OSHA compliance in daily processes.
• Travel to other Piedmont Urgent Care locations as required.

Skills

Communication

Multitasking

Team player

Customer service

Detail oriented

Education

High school diploma

Medical Administrative Assistant certificate

Tools

EPIC

EMR software

Job description

Patient Services Representative (Medical Receptionist)

Job Category : Patient Service Reps

Requisition Number : PATIE009016

• Posted : September 24, 2026
• Full-Time

Locations

Showing 1 location

Newnan, GA 30265, USA

Description

Piedmont Urgent Care - Deliver Exceptional Patient Care with Purpose

Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.

As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.

Why You'll Love Working Here:

• LIFE-Work Balance & Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) – No overnight shifts, so you can prioritize both your career and personal life!
• Competitive Pay & Benefits: Medical, Dental, Vision, Prescription, Pet Insurance & more
• Paid Time Off & Holidays: Recharge and take care of yourself
• 401K with Company Match: Plan for your future
• Wellness Support: Employee Assistance Program (EAP) & Wellness Initiatives
• Professional Growth: Leadership opportunities & professional development

Key Responsibilities:

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency and clarity about costs.
• Collaborative Support: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.
• Compliance: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.
• and patient result trackers.
• Travel Requirement: Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.

Required Qualifications:

• Education: High school diploma or equivalent, Medical Administrative Assistant certificate a plus
• Experience: 1+ year of experience in a medical office or healthcare setting preferred
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment
• Technical Skills: Experience using Electronic Medical Records (EMR) software, EPIC preferred
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays
• Team Player: A proactive, friendly, and patient-focused approach to service

At Piedmont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you’re looking for a career where your contributions truly matter, be part of something bigger!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.