Urgent Care Front Desk & Patient Concierge

Immediate Care Walk-In Management LLC; Wayne (NJ); On-site; USD 24,796 - 34,440; Full time

Job summary

Immediate Care Walk-In Management LLC is seeking a Medical Office Associate for a brand-new stand-alone emergency room in Wayne, NJ. You will greet patients, update insurance information, verify benefits, explain payment policies, answer phones, and handle other administrative tasks in a fast-paced environment.

The role requires excellent customer service, accuracy with demographics and billing, and willingness to work a rotating schedule including weekends and holidays, with on-site presence in

Qualifications

• Greet patients and update insurance information.
• Verify insurance eligibility and explain billing policies.
• Answer phones and perform general administrative tasks.
• Must be available for rotating schedule including weekends and holidays.

Responsibilities

• Greet, register, instruct, and provide general assistance to patients
• Obtain demographic and financial information and enter into computer system
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer
• Communicate with primary care providers and insurance carriers per patient request
• Answer telephone, take messages and return voicemails
• Offer compassionate support to patients and their caregivers during the time of their urgent medical need
• Must be available for rotating schedule including weekends and holidays
• All other duties as assigned by Practice Operations Manager or Practice Administrator

Skills

BLS Certification

Customer service

Communication

Attention to detail

Job description

Immediate Care Walk-In Management LLC is seeking a Medical Office Associate for a brand-new stand-alone emergency room in Wayne, NJ. You will greet patients, update insurance information, verify benefits, explain payment policies, answer phones, and handle other administrative tasks in a fast-paced environment.

The role requires excellent customer service, accuracy with demographics and billing, and willingness to work a rotating schedule including weekends and holidays, with on-site presence in