FT FRONT DESK BRAND NEW URGENT CARE WAYNE, NJ

Immediate Care Walk-In Management LLC; Wayne (NJ); On-site; USD 24,796 - 34,440; Full time

Job summary

Immediate Care Walk-In Management LLC is seeking a Medical Office Associate for a brand-new stand-alone emergency room in Wayne, NJ. You will greet patients, update insurance information, verify benefits, explain payment policies, answer phones, and handle other administrative tasks in a fast-paced environment.

The role requires excellent customer service, accuracy with demographics and billing, and willingness to work a rotating schedule including weekends and holidays, with on-site presence in

Qualifications

• Greet patients and update insurance information.
• Verify insurance eligibility and explain billing policies.
• Answer phones and perform general administrative tasks.
• Must be available for rotating schedule including weekends and holidays.

Responsibilities

• Greet, register, instruct, and provide general assistance to patients
• Obtain demographic and financial information and enter into computer system
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer
• Communicate with primary care providers and insurance carriers per patient request
• Answer telephone, take messages and return voicemails
• Offer compassionate support to patients and their caregivers during the time of their urgent medical need
• Must be available for rotating schedule including weekends and holidays
• All other duties as assigned by Practice Operations Manager or Practice Administrator

Skills

BLS Certification

Customer service

Communication

Attention to detail

Job description

Description

*** COME WORK AT A BRAND-NEW STAND-ALONE EMERGENCY ROOM! Shortened weekend hours! Mon-Fri 8am-8pm, Sat-Sun 8am-5pm. Block scheduling 3x12's week one then 2x12's and 2x9's week two. Must be willing to work every other weekend ***

Job Title: Medical Office Associate

Job Status: Full-Time

Reports to: Registered Nurse, Site Lead

Summary: The Medical Office Associate is the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks.

Job Duties and Responsibilities

• Greet, register, instruct, and provide general assistance to patients
• Obtain demographic and financial information and enter into computer system
• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes
• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer
• Communicate with primary care providers and insurance carriers per patient request
• Answer telephone, take messages and return voicemails
• Offer compassionate support to patients and their caregivers during the time of their urgent medical need
• Must be available for rotating schedule including weekends and holidays
• Must be willing to travel when necessary
• All other duties as assigned by Practice Operations Manager or Practice Administrator

Compensation

• Medical through Cigna (multiple tiers depending on coverage and cost desires)
• Vision and Dental through Principal & VSP
• 401k through Voya, company match availability after 1 year of service and 1000 hours worked
• Life Insurance provided by the company 50k
• Accident, Cancer, Hospital, and Disability insurance are available through Aflac
• Additional voluntary benefits like short term disability insurance, cancer insurance, hospital insurance, critical illness insurance, supplemental life, etc. are also offered through Aflac
• Critical Illness, Supplemental Life, and Accident insurance are available through Principal
• PTO & NJ Sick Time
• Hourly range listed below

Requirements

• Active BLS through AHA