Urgent Care Front Desk & Insurance Verifier (Part-Time)

American Family Care, Inc.; Florida; Hybrid; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off

Training & development

Employee discounts

Wellness resources

Opportunity for advancement

Company parties

Job summary

American Family Care, Inc. is seeking a detail-oriented Medical Receptionist to join our urgent care team in Florida. This role focuses on insurance verification before services, patient financial counseling, and resolving billing issues while maintaining patient satisfaction.

You'll greet patients, process payments, schedule appointments, and protect patient information under HIPAA. This position is part-time with 2-3 shifts per week, with opportunities for advancement as AFC expands nationwide.

Qualifications

• You have experience with insurance verification and medical billing (non-negotiable!).
• You can explain complex insurance concepts to frustrated patients with empathy and clarity.
• You're obsessively detail-oriented – a single digit error in an insurance ID can cost thousands.
• You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
• You're tech-savvy with medical billing software and EMR systems.
• You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
• You maintain a positive attitude even when dealing with challenging financial conversations.

Responsibilities

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

Skills

Insurance verification

Medical billing

Customer service

HIPAA privacy

EMR systems

Detail oriented

Education

High school diploma

Medical certification (X-Ray Tech/Medical Assistant)

Tools

EMR software

Medical billing software

Job description

American Family Care, Inc. is seeking a detail-oriented Medical Receptionist to join our urgent care team in Florida. This role focuses on insurance verification before services, patient financial counseling, and resolving billing issues while maintaining patient satisfaction.

You'll greet patients, process payments, schedule appointments, and protect patient information under HIPAA. This position is part-time with 2-3 shifts per week, with opportunities for advancement as AFC expands nationwide.