Urgent Care Front Desk: Insurance Verifications Pro

American Family Care; Pensacola (FL); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Flexible shifts

Training and development

Job summary

American Family Care in Pensacola, FL is seeking a Part-Time Medical Receptionist focused on insurance verification and patient financial counseling to join our urgent care team. You will greet patients, verify coverage before services, explain costs clearly, and help resolve billing questions with empathy.

This role offers flexible evening/weekend shifts, opportunities to advance into billing or revenue cycle roles, on-site clinic environment, and comprehensive training in insurance

Qualifications

• High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus
• Active BLS certification required or must be obtained within defined onboarding period.

Responsibilities

• Master Insurance Verification: Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
• Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Drive Patient Satisfaction: Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Protect Patient Information: Maintain organized records while strictly following HIPAA regulations

Skills

Insurance verification

Medical billing

Customer service

EMR systems

HIPAA compliance

Detail oriented

Education

High school diploma

X-Ray Tech / Medical Assistant cert

Tools

Medical billing software

EMR systems

Job description

American Family Care in Pensacola, FL is seeking a Part-Time Medical Receptionist focused on insurance verification and patient financial counseling to join our urgent care team. You will greet patients, verify coverage before services, explain costs clearly, and help resolve billing questions with empathy.

This role offers flexible evening/weekend shifts, opportunities to advance into billing or revenue cycle roles, on-site clinic environment, and comprehensive training in insurance