Urgent Care Front Desk & Insurance Specialist

Piedmont Urgent Care; Georgia; Hybrid; USD 42,981,000 - 57,308,000; Full time

Job summary

Piedmont Urgent Care is seeking a Patient Service Representative to be the first point of contact for patients and clinical staff. You will handle patient check-in, verify insurance, collect co-pays, and perform front-office duties to ensure a smooth Piedmont Urgent Care experience.

You will greet patients, verify eligibility, maintain reception readiness, manage billing communications, and document EMR while upholding HIPAA standards.

Qualifications

• High school diploma or equivalent.
• 1+ years of experience in a medical office or emergency room setting.
• Urgent care experience preferred, but not required.
• Ability to work 8 AM to 8 PM 3 days/week, rotating weekends and holidays.
• Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.
• Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
• Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
• Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
• Vision abilities that include close vision, distance vision, and the ability to adjust focus.

Responsibilities

• Greet patients and provide instructions to all visitors in a polite and professional manner.
• Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes.
• Maintain the readiness of the Piedmont Urgent Care reception area.
• Perform clerical tasks and adhere to established policies and procedures.
• Determine and collect each patient’s financial responsibility.
• Assist the practice manager and other staff as required.
• Provide overall support for Physicians and office operations.
• Obtain and document patient history.
• Understand and enforce standard healthcare regulatory requirements.
• Collect and maintain all patient and business documents while maintaining confidentiality.
• Perform office procedures including all general administrative duties.
• Document Electronic Medical Record (EMR) all medical interventions.
• Assure HIPAA and OSHA compliance.
• May be asked to travel to nearby Piedmont Urgent Care locations to support the staff

Skills

Patient interaction

Communication basics

Education

High school diploma or equivalent

Job description

Piedmont Urgent Care is seeking a Patient Service Representative to be the first point of contact for patients and clinical staff. You will handle patient check-in, verify insurance, collect co-pays, and perform front-office duties to ensure a smooth Piedmont Urgent Care experience.

You will greet patients, verify eligibility, maintain reception readiness, manage billing communications, and document EMR while upholding HIPAA standards.