Urgent Care Clinic Operations Lead (Onsite)

IU Health; Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

IU Health is seeking a Clinic Manager for Urgent Care, onsite Monday–Friday day shift with rounded evenings and weekends and on-call rotation at the downtown Indianapolis location. The role reports to the Executive Director, Retail Health Services, with 6–7 direct reports.

Responsibilities include planning and directing operations, supervising patient services, and managing financials and facilities to achieve service excellence. Prior healthcare leadership experience is required.

Qualifications

• Bachelor's degree or equivalent years of experience required.
• 4–6 years of relevant leadership experience in healthcare is required.
• Knowledge of business applications (e.g., MS Office, healthcare software).
• Strong customer service skills with a patient-focused approach.
• Ability to lead multiple projects simultaneously while ensuring timely results.

Responsibilities

• Assist the Senior Leader in planning, directing and overall operations within their area.
• Oversee day-to-day supervision in assigned patient services areas and financial management.
• Ensure facility adequacy and operational efficiency of assigned areas.
• Maintain optimal communication between staff, physicians, administration, external customers and health system staff.
• Strive for service delivery excellence that meets patient needs and expectations.

Skills

Customer service

Project leadership

Compliance awareness

Communication skills

Education

Bachelor's Degree in Business Administration or related field

Job description

IU Health is seeking a Clinic Manager for Urgent Care, onsite Monday–Friday day shift with rounded evenings and weekends and on-call rotation at the downtown Indianapolis location. The role reports to the Executive Director, Retail Health Services, with 6–7 direct reports.

Responsibilities include planning and directing operations, supervising patient services, and managing financials and facilities to achieve service excellence. Prior healthcare leadership experience is required.