Upsell & Cross-Sell Account Executive

Justworks; New York (NY); On-site; USD 98,000 - 163,000; Full time

Job summary

Justworks in New York City is seeking an Account Development Executive to own the post-sale upsell and cross-sell cycle, collaborating with CSMs, Support, and product specialists to drive revenue and improve the customer experience.

You will manage the pipeline using Salesforce and Salesloft, and help shape a growing function with a data-driven, customer-focused approach. This role offers the chance to scale post-sale revenue while delivering exceptional client outcomes.

Qualifications

• At least 3 years in an Account Executive or sales role with upsell responsibilities.
• At least 1 year managing a full, consultative sales cycle from discovery to closing.
• Strong written and verbal communication skills with customers.
• Ability to work cross-functionally with Customer Success, Support and Product teams.

Responsibilities

• Own end-to-end sales cycle for post-sale upsell and cross-sell opportunities.
• Serve as primary contact for product-specific upsell motions with CSMs, Support and Retention.
• Leverage AI-enabled tooling and prospecting systems to reach customers and drive revenue expansion.
• Partner with product specialists to deliver expert-backed, consultative sales experiences.
• Ensure a seamless handoff to onboarding and support teams and manage expectations.
• Use Salesforce, Salesloft, and quoting systems to manage pipeline and document activities.
• Collaborate with internal teams to refine SOPs and scalable growth of post-sale revenue.
• Meet or exceed sales quotas tied to upsell and cross-sell revenue.

Skills

Upsell sales

Cross-functional collaboration

Sales process

Customer relationship management

Tools

Salesforce

Salesloft

Job description

Justworks in New York City is seeking an Account Development Executive to own the post-sale upsell and cross-sell cycle, collaborating with CSMs, Support, and product specialists to drive revenue and improve the customer experience.

You will manage the pipeline using Salesforce and Salesloft, and help shape a growing function with a data-driven, customer-focused approach. This role offers the chance to scale post-sale revenue while delivering exceptional client outcomes.