Upscale Server at Lions Den, Dallas

HEI Hotels & Resorts; Town of Texas (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

Job summary

The Stoneleigh is a landmark property in Uptown Dallas recently relaunched under the Marriott Autograph Collection, now part of HEI Hotels and Resorts. We seek a guest-focused hospitality professional to provide exceptional service at Lions Den and Bar Leonessa, ensuring guest satisfaction and accuracy in every order.

Join a refreshed property with a rich legacy, offering strong standards, compliance, and opportunities to grow within HEI Hotels and Resorts.

Qualifications

• Professional appearance and conduct at all times.
• Willing to pitch in and be a team player.
• Knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of table settings, service ware and menu items.
• Ability to remember and promote menu items.
• Ability to transport large trays up to 30lbs through a crowded room.
• Ability to operate beverage and toast equipment.
• Ability to establish and maintain effective relationships with staff, customers, and patrons.
• Ability to operate a keyboard and learn POS procedures.
• Strong verbal and written communication skills with adaptable style.
• Adapt communication style for different audiences (supervisors, coworkers, public).

Responsibilities

• Check station before, during and after shift for proper set-up and cleanliness.
• Greet guests in a friendly and courteous manner and explain specials/promotions.
• Record order details, repeating to guest for accuracy.
• Input the order into the POS to inform the kitchen.
• Retrieve orders up to 30 lbs, confirm accuracy, and deliver to guest with condiments.
• Abide by all state, federal and corporate requirements for serving alcohol.
• Replenish beverages and check guest satisfaction.
• Market and serve dessert items or specialty coffees upon request.
• Operate POS procedures to pre-check order and close the check.
• Present the check to guest promptly.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.

Skills

Professional appearance and conduct

Team player

Food and beverage knowledge

Table settings & menu items

Remember and promote menu items

Transport heavy trays (up to 30lbs)

Beverage/ toast equipment operation

Customer, staff relations

POS procedures

Verbal/written communication

Adapt communication style

Job description

The Stoneleigh is a landmark property in Uptown Dallas recently relaunched under the Marriott Autograph Collection, now part of HEI Hotels and Resorts. We seek a guest-focused hospitality professional to provide exceptional service at Lions Den and Bar Leonessa, ensuring guest satisfaction and accuracy in every order.

Join a refreshed property with a rich legacy, offering strong standards, compliance, and opportunities to grow within HEI Hotels and Resorts.