Upscale Rooms Controller & Housekeeping Supervisor

The Unbound Collection by Hyatt; Carmel-by-the-Sea (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

The Unbound Collection by Hyatt is seeking a Rooms Controller & Housekeeping Operations Supervisor at Carmel Valley Ranch. This hybrid supervisory role blends inventory logistics with housekeeping coordination to optimize occupancy and guest experience.

You will lead a high-performing housekeeping team, coordinate with Front Office, Engineering, and guest relations, and ensure elevated standards of service for our luxury guests.

Qualifications

• Minimum 1–2 years of upscale or luxury hospitality experience in Rooms Division (Front Office or Housekeeping).
• Wage range of $25-$27 per hour.
• Strong proficiency using a computer and multiple programs simultaneously.
• Excellent written and verbal communication; diverse workforce interaction; Spanish preferred.

Responsibilities

• Monitor real-time room availability, arrivals, and out-of-service status.
• Coordinate complex room blocking and guest preferences to prevent overbooking.
• Communicate with Front Office to reconcile requests and maximize clean-room availability.
• Manage guest room moves and optimize inventory flow; handle upgrades to resolve conflicts or enhance guest experience.
• Use PMS to build, assign, and track daily schedules and cleaning workflows; supervise Room Attendants.

Skills

Upscale hospitality

Supervisory experience

Spanish (preferred)

Job description

The Unbound Collection by Hyatt is seeking a Rooms Controller & Housekeeping Operations Supervisor at Carmel Valley Ranch. This hybrid supervisory role blends inventory logistics with housekeeping coordination to optimize occupancy and guest experience.

You will lead a high-performing housekeeping team, coordinate with Front Office, Engineering, and guest relations, and ensure elevated standards of service for our luxury guests.