Rooms Controller & Housekeeping Operations Supervisor

Hyatt Hotels Corporation; California; On-site; USD 34,000 - 37,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Rooms Controller & Housekeeping Operations Supervisor at The Unbound Collection Carmel Valley Ranch in Carmel, CA. This hybrid supervisory role blends inventory logistics with housekeeping coordination to ensure seamless room availability and guest satisfaction.

Ideal candidates have 1–2 years in upscale hospitality, supervisory experience, and strong communication skills. Proficiency with PMS systems is essential, and bilingual Spanish is a plus.

Qualifications

• 1–2 years of upscale or luxury hospitality experience in Rooms Division.
• Supervisory or senior coordinator capacity preferred.
• Wage range of $25–$27 per hour.
• Hybrid/supervisory responsibilities involving coordinating rooms and housekeeping operations.

Responsibilities

• Actively monitor real-time room availability, arrivals, and maintenance status.
• Orchestrate complex room blocking and guest preference management.
• Maintain communication with Front Office to reconcile room requests and maximize availability.
• Coordinate room moves and upgrades to resolve conflicts and enhance guest experience.
• Use PMS to schedule and track daily workflows for Room Attendants and Supervisors.
• Serve as liaison between Housekeeping, Engineering, and Front Office to expedite requests.
• Conduct room inspections to ensure cleanliness standards are met.

Skills

Upscale hospitality experience

Supervisory experience

Communication skills

Spanish language (preferred)

Tools

PMS systems

Job description

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Rooms Controller & Housekeeping Operations Supervisor

The Unbound Collection Carmel Valley Ranch US - CA - Carmel

Housekeeping/Laundry

Hourly/Entry Level Employee

Full-time

25.00 Hourly US Dollar (USD) pay basis

Summary

The Rooms Controller & Housekeeping Operations Supervisor serves as the central tactical hub of the rooms division. This hybrid supervisory role blends sophisticated inventory logistics (Rooms Controlling) with housekeeping operational coordination.
Grounded in Hyatt’s purpose of care, you will keep floor operations, front office, and guest relations perfectly synchronized. We are seeking an agile, system-savvy problem solver who can lean heavily into data and logistics to anticipate occupancy, optimize room allocations, and lead a high-performing housekeeping team to uphold elevated standards of our guests.

Core Responsibilities

• Actively monitor real-time room availability, daily arrivals, out-of-order/out-of-service status, and extended stay requests.
• Orchestrate complex room blocking, managing guest preferences to prevent overcommitments.
• Maintain continuous communication with the Front Office to reconcile room requests and maximize clean-room availability; keeping time on the forefront.
• Coordinate complex guest room moves smoothly, optimizing inventory flow and authorizing strategic upgrades to resolve maintenance conflicts or elevate the guest experience. Take over communication with the guests to alleviate pressure on the Front Desk.

Housekeeping Coordination/Supervision

• Use PMS systems to build, assign, and track daily schedules, cleaning workflows, and special service orders for Room Attendants and Supervisors.
• Serve as the primary operational link between Housekeeping, Engineering, and Front Office, monitoring to expedite \"rush\" rooms and guest requests instantly.
• Conduct room inspections to ensure cleanliness standards and guest expectations are met.

Minimum 1–2 years of upscale or luxury hospitality experience in Rooms Division (Front Office or Housekeeping).

Supervisory, team lead, or senior coordinator capacity is preferred but not required.

Wage range of $25-$27 per hour

Technical Expertise:

Strong, direct proficiency operating a computer and managing multiple programs at once.

Communication: Exceptional written and verbal communication skills. Ability to interact effectively with a diverse workforce and clientele. Bilingual in Spanish is preferred but not required.

Flexibility: Open availability to work a varied schedule including mornings, evenings, weekends, and holidays to support luxury operational cycles.

Grand Hyatt at SFO | San Francisco , CA , US

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