Rooms Controller & Housekeeping Operations Supervisor

The Unbound Collection by Hyatt; Carmel-by-the-Sea (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

The Unbound Collection by Hyatt is seeking a Rooms Controller & Housekeeping Operations Supervisor at Carmel Valley Ranch. This hybrid supervisory role blends inventory logistics with housekeeping coordination to optimize occupancy and guest experience.

You will lead a high-performing housekeeping team, coordinate with Front Office, Engineering, and guest relations, and ensure elevated standards of service for our luxury guests.

Qualifications

• Minimum 1–2 years of upscale or luxury hospitality experience in Rooms Division (Front Office or Housekeeping).
• Wage range of $25-$27 per hour.
• Strong proficiency using a computer and multiple programs simultaneously.
• Excellent written and verbal communication; diverse workforce interaction; Spanish preferred.

Responsibilities

• Monitor real-time room availability, arrivals, and out-of-service status.
• Coordinate complex room blocking and guest preferences to prevent overbooking.
• Communicate with Front Office to reconcile requests and maximize clean-room availability.
• Manage guest room moves and optimize inventory flow; handle upgrades to resolve conflicts or enhance guest experience.
• Use PMS to build, assign, and track daily schedules and cleaning workflows; supervise Room Attendants.

Skills

Upscale hospitality

Supervisory experience

Spanish (preferred)

Job description

Summary

The Rooms Controller & Housekeeping Operations Supervisor serves as the central tactical hub of the rooms division. This hybrid supervisory role blends sophisticated inventory logistics (Rooms Controlling) with housekeeping operational coordination.

Organization - Carmel Valley Ranch

Grounded in Hyatt’s purpose of care, you will keep floor operations, front office, and guest relations perfectly synchronized. We are seeking an agile, system-savvy problem solver who can lean heavily into data and logistics to anticipate occupancy, optimize room allocations, and lead a high-performing housekeeping team to uphold elevated standards of our guests.

Core Responsibilities

Rooms Controlling

Actively monitor real-time room availability, daily arrivals, out-of-order/out-of-service status, and extended stay requests.

Orchestrate complex room blocking, managing guest preferences to prevent overcommitments.

Maintain continuous communication with the Front Office to reconcile room requests and maximize clean-room availability; keeping time on the forefront.

Coordinate complex guest room moves smoothly, optimizing inventory flow and authorizing strategic upgrades to resolve maintenance conflicts or elevate the guest experience. Take over communication with the guests to alleviate pressure on the Front Desk.

Housekeeping Coordination/Supervision

Use PMS systems to build, assign, and track daily schedules, cleaning workflows, and special service orders for Room Attendants and Supervisors.

Serve as the primary operational link between Housekeeping, Engineering, and Front Office, monitoring to expedite "rush" rooms and guest requests instantly.

Conduct room inspections to ensure cleanliness standards and guest expectations are met.

View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications

Skills & Qualifications

Experience:

• Minimum 1–2 years of upscale or luxury hospitality experience in Rooms Division (Front Office or Housekeeping).
• Supervisory, team lead, or senior coordinator capacity is preferred but not required.
• Wage range of $25-$27 per hour

Technical Expertise:

Strong, direct proficiency operating a computer and managing multiple programs at once.

Communication: Exceptional written and verbal communication skills. Ability to interact effectively with a diverse workforce and clientele. Bilingual in Spanish is preferred but not required.

Flexibility: Open availability to work a varied schedule including mornings, evenings, weekends, and holidays to support luxury operational cycles.