Upscale Restaurant Operations Manager

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Omni William Penn Hotel in downtown Pittsburgh is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring exceptional guest experiences and maintaining the highest standards of service, quality, and cleanliness. The role includes supervising staff, managing financial responsibilities, and supporting a positive, team-oriented work environment.

The ideal candidate will lead service teams, coach staff, and uphold brand standards in a luxury hotel setting while delivering

Qualifications

• Previous experience in restaurant or Food & Beverage management, preferably in a hotel or upscale dining environment.
• Strong leadership, organizational, and communication skills.
• Proven ability to manage guest relations with professionalism and diplomacy.

Responsibilities

• Lead daily pre-shift meetings to prepare and motivate service staff.
• Supervise dining operations with attentive, efficient, and courteous service.
• Monitor guest interactions to guarantee satisfaction and resolve complaints promptly.
• Ensure seamless communication between front-of-house, kitchen, stewarding, and bar teams.
• Recruit, train, and mentor associates to deliver outstanding service.

Skills

Leadership

Communication

Scheduling

POS systems

Administrative tools

Tools

Point-of-sale systems

Scheduling software

Job description

Omni William Penn Hotel in downtown Pittsburgh is seeking a Restaurant Manager to oversee daily restaurant operations, ensuring exceptional guest experiences and maintaining the highest standards of service, quality, and cleanliness. The role includes supervising staff, managing financial responsibilities, and supporting a positive, team-oriented work environment.

The ideal candidate will lead service teams, coach staff, and uphold brand standards in a luxury hotel setting while delivering