Terrace Room Host

Omni Hotels & Resorts; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Job summary

Omni William Penn Hotel in downtown Pittsburgh seeks an energetic team member to warmly greet and seat guests, manage reservations, and support dining room operations. You will coordinate with servers and host staff to ensure smooth service during high-volume periods.

The role emphasizes guest satisfaction, hospitality standards, and teamwork within a historic hotel setting. The position requires excellent communication, a professional demeanor, and the ability to multi-task in a fast-paced

Qualifications

• Must be a friendly, motivated individual with a passion for serving others.
• Hospitality experience preferred, with a focus on guest satisfaction.
• Must obtain ServSafe and RAMP certifications upon hire.

Responsibilities

• Greet and seat guests in a friendly, courteous manner.
• Answer phone calls according to SOP.
• Manage reservations and seating flow to control dining room pace.
• Introduce server to guest and explain daily specials when applicable.
• Maintain a clean, organized dining area and assist as needed.
• Assist managers with opening and closing duties.

Skills

Friendly demeanor

Customer service

Professionalism

Communication

Education

ServSafe certification

RAMP certification

Tools

Computer

Printer

Telephone system

Job description

Omni William Penn Hotel Since 1916, the Omni William Penn Hotel has been a landmark of elegance in downtown Pittsburgh. Over the years, we've welcomed movie stars, politicians, world leaders, professional athletes, and business icons-cementing our place as one of the city's most celebrated destinations.

At Omni William Penn, our associates are the heart of our success. We foster an All In culture where respect, gratitude, and empowerment are part of every day. Here, you'll find: A supportive environment with training and mentoring opportunities, Dedicated teammates who take pride in delivering exceptional service, and A workplace where your contributions truly make a difference.

If you're a friendly, motivated individual with a passion for serving others, we invite you to bring your talents to our team. Discover the pride and excitement of working for a company known for its tradition of excellence.

Purpose: To ensure all guests are greeted and seated in a friendly and courteous manner using appropriate procedures, in accordance with Omni Standards. This person is the first point of contact, managing the guests experience from arrival to departure. Greeting guests, managing reservations, managing seating flow, quoting wait times and controlling the pace of the dining room.

Essential Functions:

• Assist managers in opening and closing.
• Answering phone calls per SOP & LSOP.
• Seating guests.
• Control heavy volume at Restaurant entrance.
• Knowledge of hotel property.
• Attend to and anticipate guests needs.
• Familiarization with menus
• Introduce server to guest.
• Greeting guests.
• Knowledge of daily specials.
• Assign tables and stations.
• Maintain a clean and organized area
• Perform additional duties as assigned
• Perform all duties in accordance with MOS

Hotel Specific Essential Functions:

• Knowledge of hotel property and downtown area
• Familiarity with all food and beverage promotions

Tools and Equipment:

• Computer and printer, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Physical Job Requirements (for essential functions only)

Lifting/Pushing/Pulling/ Carrying

• 10% limited lifting - 50 pounds - clearing tables and buffets, pulling tables

Bending/Kneeling

• 70% bending to pick-up, general cleanliness

Mobility

• Continually walking at a fast pace

Continuous Standing

• Continually standing 100% of the time

Climbing

• Stairs up to approximately 3 steps 50% of 8 hour shift

Driving

• No driving required

Work Environment

• Inside 100% of work period (usually 8 hours)

Hearing/Vision/Speech/Literacy

• Hearing is critical (Ability to answer telephone and take reservations)
• Vision is critical (Able to seat guests)
• Speech is critical (Able to answer telephone, greet guests and take reservations, solve problems)
• Literacy is critical (Able to take reservations)

Chemical/Agents Used

• Sterno and Windex used everyday

Protective Clothing

• None required

Equipment Operations

• None required

Other Considerations

• Must Provide ServSafe and RAMP certifications upon hire

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.