Upscale Restaurant Manager — Lead Floor & Guest Experience

Delaware North; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or certification reimburse

Friends-and-family discounts

Job summary

Delaware North’s Space 220 in Orlando, Florida is seeking a Restaurant Manager to lead high-volume, upscale dining service on the dining room floor, coach teammates in real time, and deliver memorable guest experiences on every shift.

You will direct front-of-house operations, uphold service standards, manage guest interactions, and drive operational excellence with hands-on leadership and a hospitality-first approach.

Qualifications

• Minimum of three years’ experience in a managerial position in a restaurant with a similar style of dining, capacity, and volume.
• Upscale dining experience preferred.
• Certifications in ServSafe, Food Safety Handler, and TIPS are preferred but not mandatory.
• Strong computer skills; MS Office and POS systems.

Responsibilities

• Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner.
• Assign tasks for service team members, and monitor shift responsibilities, ensuring actions align with quality, sanitary, and legal standards.
• Assist with team member training, monitor performance while maintaining open communication for corrections needed.
• Assist with administrative tasks, including ordering and inventory.

Skills

Leadership

Guest relations

Coaching

Training

Communication

POS systems

MS Office

Tools

Point-of-sale systems

Microsoft Office Suite

Job description

Delaware North’s Space 220 in Orlando, Florida is seeking a Restaurant Manager to lead high-volume, upscale dining service on the dining room floor, coach teammates in real time, and deliver memorable guest experiences on every shift.

You will direct front-of-house operations, uphold service standards, manage guest interactions, and drive operational excellence with hands-on leadership and a hospitality-first approach.