Upscale Restaurant Manager — Guest Experience Leader

Jose Andres Group; New York (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Bonus opportunities

Health benefits

Employee dining discounts

Growth in a values-driven hospitality

Job summary

José Andrés Group is seeking a Restaurant Manager for Oyamel NYC. You will lead daily service on all shifts, coach the team, and ensure guest satisfaction while upholding JAG standards.

Partner with the AGM/GM to drive performance, labor efficiency, and inventory accuracy in a positive, inclusive culture. Responsibilities include staffing, training, coaching, and ensuring health/safety compliance, plus contributing to menu launches and private dining sales.

Qualifications

• 2–4+ years of progressive FOH leadership in high-volume upscale casual or fine dining.
• Proven success running busy shifts while balancing guest experience, team coaching, and cost controls.
• Familiarity with reservations and POS platforms (Resy, SevenRooms, TOCK; MICROS/Toast), scheduling tools and Google Workspace.
• Strong communication, conflict resolution, and coaching skills; organized and detail-oriented.
• Familiarity with food safety, alcohol service, labor compliance, and cash handling best practices.
• Wine/spirits and culinary knowledge to guide guest choices and support sales.

Responsibilities

• Lead daily service across all dayparts and activations (à la carte, bar, private dining, events).
• Execute SOPs; manage opening/closing, cash handling, and table/reservation management.
• Run effective pre-shifts; deploy staff to meet pace, cover, and sales projections.
• Ensure facility readiness, cleanliness, maintenance follow-ups, and safety compliance.

Skills

FOH leadership

Communication

Coaching

Guest service

Tools

Resy

SevenRooms

TOCK

MICROS

Toast

HotSchedules

Google Workspace

Job description

José Andrés Group is seeking a Restaurant Manager for Oyamel NYC. You will lead daily service on all shifts, coach the team, and ensure guest satisfaction while upholding JAG standards.

Partner with the AGM/GM to drive performance, labor efficiency, and inventory accuracy in a positive, inclusive culture. Responsibilities include staffing, training, coaching, and ensuring health/safety compliance, plus contributing to menu launches and private dining sales.