Upscale Restaurant Leader: Guest Experience & Ops

Zaytinya South Beach; Miami Beach (FL); Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Health & wellness benefits

Retirement savings plans

Employee dining discounts

Growth in a values-driven hospitality

Zusammenfassung

José Andrés Group is seeking a Restaurant Manager in Miami Beach to lead daily service, coach teams, and ensure outstanding guest satisfaction while upholding JAG standards. This role partners with the AGM/GM to drive shift performance, labor efficiency, inventory accuracy, and compliance.

A culture of inclusivity and guest focus is essential. The Manager will oversee operations across dayparts, ensure health and safety compliance, and collaborate with Culinary/Beverage on inventory and COGS.

Qualifikationen

• 2–4+ years of progressive FOH leadership in high-volume upscale casual or fine dining.
• Proven success running busy shifts while balancing guest experience, team coaching, and cost controls.
• Working knowledge of reservations and POS platforms (Resy/SevenRooms/TOCK/MICROS/Toast), scheduling tools (HotSchedules), and Google Workspace.
• Strong communication, conflict resolution, and coaching skills; organized and detail-oriented.
• Familiarity with food safety, alcohol service, labor compliance, and cash handling best practices.
• Flexibility to work nights, weekends, and holidays.

Aufgaben

• Lead daily service across all dayparts and activations (à la carte, bar, private dining, events).
• Execute SOPs; maintain opening/closing, cash handling, and table/reservation management.
• Run effective pre-shifts; deploy staff to meet pace, cover, and sales projections.
• Ensure facility readiness, cleanliness, maintenance follow-ups, and health/safety standards.
• Be highly visible on the floor; model anticipatory hospitality and effective table touches.
• Coach service standards (sequence of service, steps of recovery, allergy/ADA protocols).
• Manage guest recovery with empathy, speed, and documentation; cultivate repeat business and VIP relations.
• Monitor feedback channels and identify trends; implement corrective actions.
• Participate in recruiting, interviewing, onboarding; build a strong bench of leads/captains.
• Deliver ongoing training (service, product knowledge, systems, compliance).
• Recognize great performance; document coaching and support progressive discipline when needed.
• Foster an inclusive, respectful, and learning-focused culture aligned to JAG values.
• Support P&L targets through smart scheduling, in-shift labor deployment, and productivity tracking.
• Maintain timecard accuracy, tip-pool/tip-credit compliance, and cash controls.
• Partner with Culinary/Beverage on inventory counts, waste tracking, and COGS controls.
• Review KPIs (covers, check average, comps/voids, labor %, guest sentiment) and report actions.
• Drive topline via upselling programs, features, pairing suggestions, and reservation pacing strategy.
• Support local marketing initiatives, community outreach, and private dining sales.
• Uphold DOH/health code, alcohol service laws, wage & hour, and safety standards.
• Lead incident response/reporting and ensure safety drills and certifications remain current.
• Assist with menu launches, seasonal changes, pop-ups, training rollouts, and opening checklists as assigned.

Kenntnisse

FOH leadership

High-volume service

Guest service coaching

Shift scheduling

Team leadership

Strong communication

Conflict resolution

Coaching and development

Flexibility

Tools

Resy

SevenRooms

TOCK

MICROS

Toast

HotSchedules

Google Workspace

Jobbeschreibung

José Andrés Group is seeking a Restaurant Manager in Miami Beach to lead daily service, coach teams, and ensure outstanding guest satisfaction while upholding JAG standards. This role partners with the AGM/GM to drive shift performance, labor efficiency, inventory accuracy, and compliance.

A culture of inclusivity and guest focus is essential. The Manager will oversee operations across dayparts, ensure health and safety compliance, and collaborate with Culinary/Beverage on inventory and COGS.