Upscale Restaurant Manager: Guest Experience Leader

Jaleo Las Vegas; Las Vegas (NV); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness benefits

Retirement plans

Employee dining discounts

Growth in a values-driven hospitality

Job summary

José Andrés Group is seeking a Restaurant Manager in Las Vegas to lead daily service, coach the team, and ensure exceptional guest experiences across all dayparts. You will partner with the AGM/GM to optimize labor, inventory, and operations while upholding JAG standards.

The role requires 2–4+ years of progressive FOH leadership in upscale settings, strong coaching and communication skills, and flexibility to work nights, weekends, and holidays.

Qualifications

• 2–4+ years of progressive FOH leadership in high-volume upscale casual or fine dining.
• Proven success running busy shifts balancing guest experience, coaching, and cost controls.
• Working knowledge of reservations and POS platforms (Resy, SevenRooms, TOCK, MICROS, Toast).
• Familiar with scheduling tools (HotSchedules) and Google Workspace.
• Strong communication, conflict resolution, and coaching skills.
• Flexibility to work nights, weekends, and holidays.
• Wine/spirits and culinary knowledge to guide guest choices and support sales.

Responsibilities

• Lead daily service across all dayparts, including events and private dining.
• Execute SOPs, manage opening/closing, cash handling, and reservations.
• Run effective pre-shifts, deploy staff to meet pace and sales projections.
• Ensure facility readiness, cleanliness, and safety compliance.
• Be visible on the floor and model anticipatory hospitality.
• Coach service standards and manage guest recovery with empathy.
• Recruit, onboard, train, and develop team leads and captains.
• Monitor KPIs and report actions to improve performance.
• Support scheduling to hit labor targets and optimize costs.
• Drive upselling, support local marketing, and private dining sales.
• Uphold health code, alcohol service laws, wage/hour, and safety standards.

Skills

FOH leadership

Staff coaching

Guest experience

Communication

Food safety

Tools

Resy

SevenRooms

TOCK

MICROS

Toast

HotSchedules

Google Workspace

Job description

José Andrés Group is seeking a Restaurant Manager in Las Vegas to lead daily service, coach the team, and ensure exceptional guest experiences across all dayparts. You will partner with the AGM/GM to optimize labor, inventory, and operations while upholding JAG standards.

The role requires 2–4+ years of progressive FOH leadership in upscale settings, strong coaching and communication skills, and flexibility to work nights, weekends, and holidays.