Upscale Restaurant Manager | Guest Experience Leader

Max Hospitality; Hartford (CT); Sur place; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Shift meal & monthly dining allowance

Employer paid disability

Flexible scheduling

401(k) with matching up to 4%

Health, Dental, and Vision Insurance

Paid Time Off & Paid Sick Time

Referral Program

Life, Accident, Critical Illness, &Pet

Résumé du poste

Max Hospitality seeks an experienced Restaurant Manager for Trumbull Kitchen in Hartford, CT. This full-time salaried role leads a high-performing team in an upscale, fast-paced setting, ensuring exceptional guest experiences and adherence to standards.

The ideal candidate brings 2+ years in management, strong service skills, and a hands-on leadership style. Toast POS/OpenTable experience is valued; ServSafe/TIPS certifications within 90 days are expected.

Qualifications

• Minimum 2 years of management experience in a high-volume restaurant environment is REQUIRED.
• Experience with upscale-casual or fine dining is strongly preferred.
• Familiarity with Toast POS and OpenTable preferred.

Responsabilités

• Ensure smooth daily operations and uphold company standards.
• Maintain food and beverage safety protocols and quality standards.
• Interact with guests in a friendly, efficient, and professional manner.
• Address guest concerns and resolve issues promptly with grace and professionalism.
• Manage daily cash handling, deposits, and opening/closing procedures.
• Lead weekly manager meetings and daily pre-meal meetings.
• Oversee third-party delivery systems and ensure accurate to-go orders.
• Collaborate with the GM/Managing Partner on staffing, scheduling, and performance management.
• Interview, hire, train, coach, and discipline staff as needed.
• Track sales, monitor costs, and contribute to driving overall business success.
• Build strong team morale and contribute to a positive work environment.
• Develop knowledge of the menu, allergens, repeat guests, and VIPs.
• Become ServSafe and TIPS certified within 90 days of hire.

Connaissances

Management experience

Guest service

Staff development

Operational excellence

Outils

Toast POS

OpenTable

Description du poste

Max Hospitality seeks an experienced Restaurant Manager for Trumbull Kitchen in Hartford, CT. This full-time salaried role leads a high-performing team in an upscale, fast-paced setting, ensuring exceptional guest experiences and adherence to standards.

The ideal candidate brings 2+ years in management, strong service skills, and a hands-on leadership style. Toast POS/OpenTable experience is valued; ServSafe/TIPS certifications within 90 days are expected.