Upscale Restaurant Floor Manager — Lead Service

Bungalow Kitchen; Tiburon (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Job summary

CLIVE's Tiburon is seeking a Restaurant Manager to lead the Front of House, driving service standards and guest experience on a busy dinner service.

The role supervises staff, supports the leadership team, manages scheduling, cash handling, and compliance, and requires 2+ years of restaurant management and open availability including nights, weekends, and holidays.

This full-time, salaried leadership position offers competitive pay and opportunities for advancement.

Qualifications

• 2+ years of restaurant management experience.
• Strong leadership, communication, and conflict-resolution skills.
• Ability to thrive in a fast-paced environment with high guest expectations.
• Proficiency in POS systems (Toast), scheduling tools (7Shifts), and operational platforms (Restaurant365).
• Current Arizona Food Handlers Card & Liquor Certification (or ability to obtain before start).
• Ability to stand/walk for long periods and lift up to 40 lbs as needed.

Responsibilities

• Lead FOH operations during service, ensuring pacing, communication, quality, and hospitality meet CLIVE standards.
• Conduct pre-shifts, communicate menu features, updates, 86’d items, and service priorities.
• Maintain strong floor presence—supporting servers, bartenders, hosts, and runners throughout the shift.
• Monitor service flow, ticket times, guest experience, and team performance in real time.
• Oversee opening and closing procedures, ensuring accuracy, cleanliness, and readiness across all FOH stations.
• Deliver a warm, polished, and guest-centered experience consistent with CLIVE’s laid-back luxury feel.
• Manage high-level guest interactions, escalating concerns, and recovery situations with poise.
• Support marketing initiatives, events, and VIP/Hotel guest experiences.
• Recruit, interview, and onboard FOH staff in collaboration with the GM.
• Provide ongoing training, coaching, and mentorship to Server, Bartender, Host, Busser, Barback, and Food Runner teams.
• Uphold CLIVE service standards, steps of service, and culture through consistent follow-up and accountability.
• Conduct performance feedback conversations and partner with management on corrective actions when necessary.
• Assist with scheduling, labor awareness, and shift coverage planning.
• Oversee daily cash handling, drops, comps, voids, transfers, and incident documentation.
• Maintain compliance with Arizona liquor laws, food safety policies, sanitation requirements, and hotel partnership standards.
• Support inventory counts & ordering as needed.

Skills

Leadership

Communication

Conflict resolution

POS systems

Scheduling tools

Tools

Toast

7Shifts

Restaurant365

Job description

CLIVE's Tiburon is seeking a Restaurant Manager to lead the Front of House, driving service standards and guest experience on a busy dinner service.

The role supervises staff, supports the leadership team, manages scheduling, cash handling, and compliance, and requires 2+ years of restaurant management and open availability including nights, weekends, and holidays.

This full-time, salaried leadership position offers competitive pay and opportunities for advancement.