Upscale Host: VIP Seating & Guest Experience

Hollywood Casino-Aurora, Inc.; Aurora (IL); Presencial; USD 19.000 - 28.000; Tempo integral

Resumo da vaga

Hollywood Casino-Aurora, Inc. is seeking a friendly Host for our celebrity-branded, upscale restaurant. You will greet guests, manage reservations, and guide them to seating, delivering an exceptional hospitality experience in a fast-paced environment.

The role requires strong interpersonal and communication skills, the ability to multitask, and a professional appearance. Nights, weekends, and holidays flexibility is expected to support peak periods and VIP guests.

Qualificações

• High school diploma or equivalent preferred.
• Previous host or guest service experience preferred (fine dining or high-volume restaurant experience a plus).
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment; flexible schedule.

Responsabilidades

• Greet all guests warmly and professionally upon arrival.
• Manage reservations and waitlists using reservation platforms (e.g., OpenTable or similar systems).
• Coordinate seating to ensure balanced service flow and optimal table turns.
• Accurately estimate wait times and communicate updates to guests.
• Escort guests to tables and provide menus.
• Maintain cleanliness and organization of host stand and lobby area.
• Answer phones and respond to guest inquiries.
• Manage large parties and VIP guests with professionalism and discretion.
• Communicate effectively with management, servers, and kitchen staff.
• Assist with coat check, special accommodations, and guest requests.
• Monitor dining room capacity and adhere to fire and safety regulations.
• Support team members during peak business periods.

Conhecimentos

Interpersonal skills

Communication

Multitasking

VIP clientele handling

Professional appearance

Formação

High school diploma or equivalent

Descrição da vaga

Hollywood Casino-Aurora, Inc. is seeking a friendly Host for our celebrity-branded, upscale restaurant. You will greet guests, manage reservations, and guide them to seating, delivering an exceptional hospitality experience in a fast-paced environment.

The role requires strong interpersonal and communication skills, the ability to multitask, and a professional appearance. Nights, weekends, and holidays flexibility is expected to support peak periods and VIP guests.