Guest Services Cashier & Host - Fast-Paced Dining

Hollywood Casino-Aurora, Inc.; Aurora (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino-Aurora, Inc. is seeking a Host/Cashier to create a warm, welcoming guest experience in the Asian specialty restaurant. You will manage seating, reservations, and communicate with kitchen staff to ensure smooth service.

The role requires strong English communication, basic math, and previous money handling experience. You will support guest flow, cleanliness, and event seating during peak periods in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Ability to read, write, comprehend, and speak English.
• Ability to perform basic mathematical operations, including: addition, subtraction, multiplication, and division.
• Previous money handling experience.
• Experience with a 10-key calculator.
• Experience with computers, including AS400.
• Ability to stand for prolonged periods of time.
• Physical mobility with reasonable accommodations including ability to push, pull, carry, and lift up to 20 lbs.

Responsibilities

• Greet guests promptly and courteously upon arrival.
• Manage reservations, waitlists, and seating assignments efficiently.
• Escort guests to tables and provide menus.
• Monitor guest flow and communicate table availability to servers and kitchen staff.
• Answer phone calls and respond to inquiries regarding reservations, hours, and menu offerings.
• Ensure the dining area and entrance are clean, organized, and presentable.
• Assist with special requests, large parties, and event seating as needed.
• Coordinate with servers and management to ensure smooth service during peak periods.
• Maintain knowledge of menu items, specials, and restaurant policies.
• Follow all safety, sanitation, and health guidelines.

Skills

Money handling

Numerical ability

Customer service

English communication

Education

High School Diploma or equivalent

Tools

AS400

10-key calculator

Job description

Hollywood Casino-Aurora, Inc. is seeking a Host/Cashier to create a warm, welcoming guest experience in the Asian specialty restaurant. You will manage seating, reservations, and communicate with kitchen staff to ensure smooth service.

The role requires strong English communication, basic math, and previous money handling experience. You will support guest flow, cleanliness, and event seating during peak periods in a fast-paced environment.