Upscale Host & Guest Concierge - Reservations Pro

Sartiano; New York (NY); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Daily family meal

Job summary

Sartiano's at the Mercer Hotel is seeking a friendly, professional host to greet guests and set the tone for their dining experience. You will answer phones, take reservations, and guide guests to their tables, ensuring a warm welcome for every guest in a fast-paced upscale environment.

Ideal candidates have at least 1 year of host experience in fine dining, are proficient with reservation platforms (SevenRooms), and can work weekend shifts.

Qualifications

• Minimum 1 year experience as a restaurant host in upscale or fine dining.
• Proficient in reservation management platforms (SevenRooms).
• Flexible schedule based on Sartiano's needs.
• Ability to build professional relationships with guests.
• Professional, tactful, and adept at conflict resolution.
• Able to follow written and verbal instructions.
• Able to work in a fast-paced environment.

Responsibilities

• Greet guests warmly and escort them to tables.
• Answer phone calls, take reservations, and coordinate seating.
• Operate reservation platform and update Maître D’ and management on arrivals and walk-ins.
• Arrange seating for groups with special needs.
• Perform opening and closing duties as needed.
• Maintain professional relationships with guests and ensure smooth service.

Skills

Guest service

Reservation systems

Flexible schedule

Conflict resolution

Professional relationships

Fast-paced environment

Tools

SevenRooms

Job description

Sartiano's at the Mercer Hotel is seeking a friendly, professional host to greet guests and set the tone for their dining experience. You will answer phones, take reservations, and guide guests to their tables, ensuring a warm welcome for every guest in a fast-paced upscale environment.

Ideal candidates have at least 1 year of host experience in fine dining, are proficient with reservation platforms (SevenRooms), and can work weekend shifts.