Upscale Front Office Manager | MOD Leader

Pyramid Global Hospitality; Bellevue (WA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401K

Health Savings Account

Flexible Saving Account

Short-Term Disability Insurance

Life Insurance

Employee Assistance Program

Pet Insurance

Job summary

InterContinental Seattle Bellevue, part of Pyramid Global Hospitality, seeks an Assistant Front Office Manager in Bellevue, WA. The role focuses on delivering seamless guest experiences, leading front desk operations, and upholding luxury service standards.

Responsibilities include managing the PM MOD shift, training staff, handling guest concerns, and coordinating with departments to achieve AAA and Forbes Luxury goals.

Qualifications

• One year or more experience in Front Office/Guest Services, including supervisory experience.
• Valid Food Handler’s card.
• Strong communication, problem-solving, and training abilities.
• Flexibility to work nights, overnights, weekends and holidays.

Responsibilities

• Assist in all aspects of front desk and guest services operations during assigned shifts.
• Inventory management and procurement notifications to leadership.
• Serve as Manager on Duty (MOD) during PM shifts and ensure seamless hotel operations.
• Supervise staff, provide feedback, and apply corrective actions per policy.
• Log and escalate VIP guests or special requests; ensure guest satisfaction.
• Train and onboard Front Office staff; maintain high service standards.
• Collaborate with other departments to meet guest satisfaction and revenue goals.

Skills

Front Office/Guest Services experience

Supervisory experience

Effective communication

Problem solving

Organizational skills

Training abilities

Opera Cloud PMS

Tools

Opera Cloud PMS

Job description

InterContinental Seattle Bellevue, part of Pyramid Global Hospitality, seeks an Assistant Front Office Manager in Bellevue, WA. The role focuses on delivering seamless guest experiences, leading front desk operations, and upholding luxury service standards.

Responsibilities include managing the PM MOD shift, training staff, handling guest concerns, and coordinating with departments to achieve AAA and Forbes Luxury goals.