Upscale Front Desk Agent: Craft Memorable Savannah Stays

LEFT LANE Hospitality Group, LLC; Savannah (GA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Company 401(k) with matching

Paid time off & holidays

Complimentary daily team member meal

Employee hotel stay & discounts

Job summary

Hotel Bardo Savannah, operated by LEFT LANE Hospitality Group, LLC, is seeking a polished Front Desk Agent to join the Front Office team. You will welcome guests, manage check-in/out, and tailor experiences that reflect luxury hospitality at its finest.

The role emphasizes guest engagement, problem-solving, and attention to detail in a fast-paced, upscale setting. Open availability for full-time onsite work, including weekends and holidays, is required.

Qualifications

• Experience in upscale, luxury, boutique, or full-service hotels preferred.
• Previous Front Desk Agent or guest-facing hospitality experience preferred.
• Outgoing and comfortable engaging with a wide variety of guests.
• Passion for hospitality and creating personalized, memorable experiences.
• Strong problem-solving skills with the ability to remain composed and make sound decisions in the moment.
• Confident handling guest concerns and service recovery with empathy and professionalism.
• Resourceful, attentive, and able to recognize opportunities to go beyond the expected.
• Strong communication, organization, multitasking, and attention to detail.
• Dependable team player with the flexibility to support a dynamic Front Office operation.
• Previous hotel PMS experience preferred.
• Professional presentation and grooming consistent with an upscale hospitality environment.
• Open availability to work a flexible full-time schedule, including mornings, evenings, weekends, and holidays.
• Ability to stand, walk, and move throughout Front Desk and guest areas for extended periods.

Responsibilities

• Create a warm, polished arrival and departure experience for every guest.
• Perform Front Desk responsibilities including check-in, check-out, room assignments, billing, and account assistance.
• Build genuine connections with guests and provide recommendations for hotel experiences, dining, and Savannah attractions.
• Respond quickly to guest requests, questions, and concerns, taking ownership through resolution.
• Handle service recovery situations with professionalism and sound judgment.
• Anticipate opportunities to personalize stays for celebrations, milestones, and VIP experiences.
• Coordinate amenities, reservations, and thoughtful touches that elevate the guest experience.
• Think creatively and act resourcefully when guest needs fall outside the ordinary.
• Communicate guest preferences with Front Office leadership and other departments.
• Maintain strong knowledge of Hotel Bardo and Savannah community.
• Support fellow team members to ensure a seamless guest experience.
• Uphold Hotel Bardo's service standards and luxury hospitality culture.

Skills

Customer service

Hospitality

Communication

Problem-solving

Multitasking

Attention to detail

Team player

Flexibility

Guest relation

Tools

Hotel PMS

Job description

Hotel Bardo Savannah, operated by LEFT LANE Hospitality Group, LLC, is seeking a polished Front Desk Agent to join the Front Office team. You will welcome guests, manage check-in/out, and tailor experiences that reflect luxury hospitality at its finest.

The role emphasizes guest engagement, problem-solving, and attention to detail in a fast-paced, upscale setting. Open availability for full-time onsite work, including weekends and holidays, is required.