Upscale Event Ops Lead for Premier Experiences

Goodwin Recruiting; Town of Bedford (NY); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Quarterly bonus

Health, dental, and vision insurance

Paid time off and 401(k)

Opportunities for career advancement

Dining discounts

Commuter benefits

Job summary

Goodwin Recruiting in Westchester is seeking an experienced Event Operations Manager for an upscale restaurant and event venue. This hands-on leader will execute exceptional events, deliver elevated guest experiences, and develop a high-performing event service team.

Responsibilities include planning timelines, coordinating with culinary and facilities teams, managing vendors, staff, budgets, and ensuring health and safety standards while maintaining guest satisfaction.

Qualifications

• Minimum 2 years of event management experience, preferably in an upscale restaurant or hospitality environment.
• Proven experience managing weddings, large-scale events, and high-caliber event service teams.
• Strong leadership skills with experience hiring, training, coaching, and managing employee performance.
• Excellent organizational, multitasking, communication, and conflict-resolution skills.
• Strong attention to detail, including event ambiance, lighting, music, temperature, and presentation.
• Proactive, results-oriented approach with the ability to remain composed and solve problems under pressure.
• Proficiency with Tripleseat event management software and restaurant POS systems.
• Knowledge of health and safety regulations; NYC Food Protection Certificate.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Develop detailed event timelines, run-of-show documents, and checklists to ensure seamless execution.
• Coordinate with culinary and facilities teams on event timing, dietary accommodations, floor plans, and setup requirements.
• Manage external vendor coordination, including entertainment, florists, photographers, and other service providers.
• Ensure appropriate staffing, equipment, supplies, and service materials for each event.
• Oversee event setup, execution, and breakdown while maintaining exceptional presentation and service standards.
• Lead servers, bartenders, and support staff to ensure polished, professional event service.
• Serve as the primary on-site client contact, addressing requests, resolving challenges, and ensuring guest satisfaction.
• Maintain compliance with health, safety, and company standards while gathering post-event feedback for improvement.
• Recruit, interview, hire, train, and develop event service staff.
• Foster a positive, accountable team culture focused on hospitality, retention, and professional development.
• Lead pre-shift meetings, training sessions, and service demonstrations to maintain operational excellence.
• Coach and evaluate team performance, reinforce company standards, and support new operational initiatives.
• Manage event budgets, monitor expenses, and ensure financial accountability.
• Maintain accurate event records, contracts, invoices, and client feedback.
• Oversee organization, cleanliness, and maintenance of event spaces and storage areas.

Job description

Goodwin Recruiting in Westchester is seeking an experienced Event Operations Manager for an upscale restaurant and event venue. This hands-on leader will execute exceptional events, deliver elevated guest experiences, and develop a high-performing event service team.

Responsibilities include planning timelines, coordinating with culinary and facilities teams, managing vendors, staff, budgets, and ensuring health and safety standards while maintaining guest satisfaction.