Upscale Dinning Host

Grand Galvez; Galveston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

The Monarch Restaurant at Grand Galvez is seeking a polished Upscale Dining Hostess to create an exceptional first and last impression for every guest. This on-site role requires confidence, attention to detail, and a highly organized approach to deliver a refined dining experience.

The ideal candidate will warmly welcome guests, manage reservations, and coordinate seating with the service team, ensuring seamless flow and VIP handling in a refined environment.

Qualifications

• Experience in high-end dining is preferred.
• Strong customer-service mindset and polished presence.
• Excellent communication and coordination skills.

Responsibilities

• Warmly welcome guests and greet with a professional demeanor.
• Manage reservation and seating systems accurately (OpenTable).
• Escort guests to tables and coordinate seating with servers.
• Communicate wait times and reservation details clearly.
• Answer calls and assist guests with inquiries and bookings.
• Maintain a clean, organized, and welcoming host stand.
• Collaborate with the service team to manage large parties and VIP guests.

Job description

The Monarch Restaurant at The Grand Galvez is seeking a polished, professional, and personable Upscale Dining Hostess to create an exceptional first and last impression for every guest.

The Hostess is the face of the restaurant and plays a critical role in delivering a refined, welcoming, and seamless dining experience. This position requires someone who is confident, attentive to detail, highly organized, and passionate about hospitality.

The ideal candidate understands the standards of upscale dining and knows how to make every guest feel genuinely welcomed and valued.

Key Responsibilities

• Warmly welcome and acknowledge every guest upon arrival.
• Provide a gracious, professional, and personalized greeting.
• Manage the restaurant's reservation and seating systems accurately.
• Escort guests to their tables while maintaining proper service flow and table rotation.
• Communicate wait times and reservation information clearly and professionally.
• Answer incoming phone calls and assist guests with reservations, questions, and general inquiries.
• Manage OpenTable and other reservation platforms as assigned.
• Maintain accurate seating charts and coordinate table availability with the service team.
• Communicate effectively with servers, managers, bussers, and kitchen personnel.
• Monitor the dining room to ensure guests are being acknowledged and properly cared for.
• Assist with managing large parties, special occasions, VIP guests, and special requests.
• Maintain a professional and polished appearance at all times.
• Maintain a clean, organized, and welcoming host stand.