Greeter/Host - Valle (Full Time)

JdV by Hyatt; Oceanside (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Complimentary room nights

Discounted room rates

Bereavement and jury duty pay

Vacation, sick and new child leave

Medical, dental and vision insurance

401K with employer match

Employee Stock Purchase Plan

Employee meals

Job summary

JDV Oceanside, part of Valle, a Guadalupe Valley Kitchen, invites an experienced host/hostess to join the award-winning dining team. The role focuses on greeting guests, seating, reservations, and delivering polished guest service in a fine-dining atmosphere with ocean views.

The ideal candidate has 3 years of hosting experience, excellent communication, and is available Tuesday through Saturday. Compensation is hourly at $20.50 with Hyatt benefits.

Job description

Summary

Join Award-winning Michelin star, Chef Roberto Alcocer at Valle, a Guadalupe Valley Kitchen as he draws on the traditions of Mexico’s renowned wine region and the bounty of local farms and sea food, to create Valle’s bold cuisine paired with a selection on Mexican wine, best enjoyed on the seaside dining veranda in the Dining Room which boasts beautiful ocean views. Guest can enjoy an intimate dining experience with a Chef's tasting menu or a la carte, or if is the case of a special celebratory evening up to eight in our private dining room.

Organization- JDV Oceanside

We are looking for an experienced host/hostess. The ideal candidate will have host/hostess experience in a fine dining restaurant. This person will have excellent communication skills. They will communicate properly and strongly with our high value guests. This person will be able to answer challenging questions and be comfortable having multiple face to face interactions. This person will be quick on their feet with answering questions in an eloquent manner.

• Greet guests with a warm welcome and seat them accordingly
• Manage reservations and waitlists efficiently
• Provide guests with menus and inform them of specials
• Assist in maintaining cleanliness in the dining area
• Answer phone calls and take reservations
• Collaborate with servers to ensure excellent guest service
• Ensure that the host stand is clean and organized, and all necessary materials are available.
• Confirm that iPads are charged and ready for use.
• Ensure restaurant menus are clean and in good condition. Notify the GM in advance if new menus need to be printed (restaurant menu, wine menu, and bar menu).
• Assist the bar with drink service and table cleaning.
• Take reservations for up to 20 covers.
• Know the Rules and Policy regarding moving tables inside the Restaurant. (example when we can put together table 53 and 58)
• Understand and enforce policies and rules related to children.
• Confirm that hostesses check reservations for the following day and verify new reservations for the day. Notify relevant staff if the reservation is for a celebrity influencer or VIP.
• Ensure guest cards are completed the night before with accurate guest information.
• Organize seating preferences based on guest requests (e.g. window or patio seating) and adjust flow of service accordingly.
• Supervise guest comments and preferences in the guestbook for future visits, and record how many times they have dined with us.
• Rolling silverware & polishing glasses as needed.

This list is not all-encompassing and that daily work tasks may and can be altered to meet business needs.

The hourly rate for this position is $20.50/hr

Hyatt has a very competitive benefit package for colleagues, which may include:

• 12 Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• And so much more!

Qualifications

• 3 years of experience as a Host. (Preferably in a fine dining establishment.)
• A true desire to satisfy the needs of others in a fast-paced environment.
• Excellent phone etiquette and communication skills.
• Experience with POS systems is a plus.
• Strong willingness to help others and provide exceptional guest services.
• Outstanding customer service skills and a friendly demeanor.
• Refined verbal communication skills.
• Ability to stand for long periods.
• Ability to deal with difficult customer questions.
• Must be available Tuesday – Saturday

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.