Host

Monarch Hospitality Group LLC; Phoenix (AZ); On-site; Full time

Job summary

A fine dining establishment in Phoenix, Arizona, is seeking a poised and personable Host to join the front-of-house team. In this role, you will set the tone for an exceptional dining experience by welcoming guests and managing the seating chart. The ideal candidate should possess polished communication skills, a guest-first mindset, and the ability to multitask in a fast-paced environment. Experience in fine dining and familiarity with reservation systems like OpenTable will be advantageous.

Qualifications

• Prior host/hostess or hospitality experience in fine dining preferred.
• Impeccable verbal and written communication skills.
• Polished appearance, positive attitude, and eagerness to learn.

Responsibilities

• Warmly welcome guests upon arrival and guide to their table.
• Manage the seating chart to ensure optimal guest comfort.
• Address guest requests and concerns with professionalism.

Skills

Exceptional customer service skills

Polished communication skills

Ability to multitask efficiently

Tools

OpenTable

SpotOn

Job description

Cafe Monarch is seeking a poised, personable, and highly organized Host to join our distinguished front‑of‑house team. As the first point of contact for our guests, you will play a vital role in setting the tone for an exceptional fine dining experience. The ideal candidate brings polished communication skills, genuine hospitality, and a natural grace under pressure.

Responsibilities

• Warmly welcome guests upon arrival and provide elegant guidance to their table
• Manage the seating chart with precision to ensure seamless flow and optimal guest comfort
• Answer phone calls promptly and professionally, assisting with reservations and inquiries
• Conduct confirmation and post‑dining feedback calls to ensure a refined and personalized guest experience
• Present seasonal tasting and wine menus and initiate water service with sophistication
• Maintain our signature candle program, ensuring ambiance aligns with our high standards
• Print and prepare daily menus with accuracy and attention to detail
• Assist guests with gift card purchases, both in person and over the phone
• Maintain a pristine and organized front‑of‑house environment
• Coordinate with servers and culinary staff to support timely, attentive service
• Address guest requests and concerns with discretion and professionalism
• Utilize reservation and POS systems, including OpenTable and SpotOn

Qualifications

• Prior host/hostess or hospitality experience in fine dining preferred
• Exceptional customer service skills and a guest‑first mindset
• Impeccable verbal and written communication
• Familiarity with POS and reservation systems (SpotOn & OpenTable a plus)
• Ability to multitask efficiently in a refined, fast‑paced setting
• Background in hotel guest services or luxury service environments is a plus
• A polished appearance, positive attitude, and eagerness to learn are essential

Join us in crafting unforgettable moments for every guest who walks through our doors.