Upscale Craft Bartender for Fast-Paced Nightlife & Craft Cocktails

Hollywood Casino Gulf Coast; Bay St. Louis (MS); On-site; USD 16,531 - 22,041; Full time

Job summary

PENN Entertainment is seeking a bartender at our Gulf Coast property to deliver upscale beverage service to guests. You will craft cocktails, manage cash, and work in a fast-paced casino environment.

The role requires at least a GED or HS diploma, strong interpersonal and communication skills, and comfort working nights, weekends, and holidays. Knowledge of POS systems and product upsell is a plus.

Qualifications

• GED or HS diploma or equivalent; 6 months to 1 year of related experience or training.
• Strong interpersonal skills.
• Excellent written and verbal communication skills.
• Must be able to count money and make correct change.
• Able to work high-volume days, nights, holidays and weekends.
• Familiar with cocktail ingredients and proper mixing and pouring techniques.
• Able to work in fast-paced, crowded environments.
• Ability to interact with guests and resolve issues diplomatically.

Responsibilities

• Provide upscale guest experience by making and serving craft cocktails and drinks.
• Monitor guest consumption and intervene as needed according to guidelines.
• Resolve service problems and escalate to leadership when required.
• Provide fast, friendly, professional beverage service to guests.
• Remain knowledgeable about all products, casino events, promotions.
• Suggest and upsell products to increase sales and guest loyalty.
• Prepare and pour drink orders with correct portions and garnish.
• Operate and maintain equipment and utensils per safety guidelines.
• Operate POS system and ensure cash is correct and accounted for.
• Maintain a clean, stocked workstation per health and safety guidelines.
• Support customer service and company standards with enthusiasm.

Skills

Craft cocktails

Guest service

Cash handling

POS system

Communication skills

Education

GED or High School Diploma

Tools

POS System

Job description

PENN Entertainment is seeking a bartender at our Gulf Coast property to deliver upscale beverage service to guests. You will craft cocktails, manage cash, and work in a fast-paced casino environment.

The role requires at least a GED or HS diploma, strong interpersonal and communication skills, and comfort working nights, weekends, and holidays. Knowledge of POS systems and product upsell is a plus.