VIP Casino Lounge Server - Elite Guest Experience Pro

Bally's Kansas City

Kansas City (MO)

On-site

USD 40,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Health coverage (medical, dental, and視

401(K)/ Company Match

Access Perks and Childcare discounts

Job summary

Bally's Kansas City invites applications for a Server - Food Celebrity Casino Lounge (Full Time). The VIP Server will provide one-on-one world-class service, take orders, respond to guest needs, and work closely with the Casino Host to ensure memorable experiences for VIP guests.

Ideal candidates bring 2+ years in food and beverage service, strong knowledge of wines and cocktails, and the ability to multitask in a fast-paced, upscale setting. On-site role with competitive pay and benefits.

Qualifications

Strong career background in guest service field is preferred.
Two years food and beverage service, preferably in the casino industry or up-scale setting.
Must possess vast knowledge of food & beverages, both alcoholic and non-alcoholic, to include wine, champagne, cordials, single malt scotches, & aperitifs.
Able to work in an upscale environment, in a friendly upbeat manner.
Must be able to multi-task and work successfully with little to no supervision.

Responsibilities

The primary responsibility of the VIP Server is to make sure that all the guest's needs are met in a prompt, professional, and efficient manner.
With a professional appearance, the VIP Server is responsible for responding to guest's needs, requests, complaints, and other unusual situations.
Take food and beverage orders from guests using "one-on-one" world class service.
Provides personalized service and uses guest name.
Reviews with Casino Host all VIP reservations, and gets familiar with the guests they are to service during their shifts.
Works daily with the Culinary Department, to learn daily food items & how they are prepared for our VIP guests.
Process guest orders to provide an experience that exceeds their expectations.
Observes guests to ensure satisfaction and responds to additional requests.
Maintains a clean and professional appearance at all times.
Takes orders for drinks, both alcoholic and non-alcoholic, and garnishes and serves drinks.
Maintains strict cleanliness of the Lounge by clearing dishes from tables within set timeframe, keeps food display and counter where food is served clean at all times and notifies proper department if assistance is needed in cleaning.
Maintains a very clean & organized Micros station and rings in all drinks served to guests.
VIP Server should arrive on time and ready to work.
Ensure the safety and security of team members and customers.
Comply with all policies and procedures established by Bally’s Kansas City Casino and departmental management.
Other duties as assigned or any reasonable request from any member of manager and supervisors.