Upscale Hotel Server: Stellar Guest Service & Growth

Country Club Lodging, LLC; Kansas City (MO); On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO

401(k) retirement plan

Marriott Associate Room Rate Program

Employee recognition programs

Job summary

The role emphasizes strong product knowledge, effective communication with culinary teams, and precise POS entry to ensure guest satisfaction and timely service. Flexible scheduling supports evenings, weekends, and events.

Qualifications

• Strong communication and interpersonal skills.
• Ability to provide professional and attentive guest service in a fast-paced environment.
• Ability to multitask while maintaining accuracy and attention to detail.

Responsibilities

• Greet guests promptly and professionally, creating a warm and welcoming first impression.
• Present menus, explain food and beverage offerings, and make knowledgeable recommendations.
• Maintain strong product knowledge, including menu items, specials, beverages, and dietary considerations.
• Accurately enter food and beverage orders using the point-of-sale system.
• Serve food and beverages promptly while ensuring proper presentation, temperature, and accuracy.
• Monitor guest satisfaction throughout the dining experience and respond promptly to requests or concerns.

Skills

Strong communication

Interpersonal skills

Guest service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Toast POS

Job description

The role emphasizes strong product knowledge, effective communication with culinary teams, and precise POS entry to ensure guest satisfaction and timely service. Flexible scheduling supports evenings, weekends, and events.