Upscale Campus Reservations Specialist

MSU - Michigan State University; East Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

MSU - Michigan State University in East Lansing is seeking a Reservation Agent to deliver upscale hospitality to visiting professors, alumni, guest speakers, and families. You are the first impression for a dynamic campus audience and will ensure flawless check-ins, local recommendations, and premium service in a fast-paced environment.

You will collaborate with housekeeping and management, manage advanced reservations, generate daily reports, and mentor student workers to uphold exceptional

Qualifications

• 1–3 years of experience in hotel reservations and high-end customer service.
• Experience with computerized hotel accounting and reservation systems.
• Strong negotiation skills for room and block rates and excellent communication.

Responsibilities

• Set the standard by greeting guests with upscale, warm service and handling check-ins/outs.
• Curate the guest experience by coordinating with housekeeping and management.
• Drive reservations management and daily reports with accuracy.
• Inspire and mentor student workers and support staff.
• Interface professionally with university departments and VIP guests to ensure seamless operations.

Skills

Customer service

Communication

Negotiation skills

Hotel reservations

Team collaboration

Education

High school diploma or equivalent

Tools

Hotel reservation software

Computerized hotel accounting

Job description

MSU - Michigan State University in East Lansing is seeking a Reservation Agent to deliver upscale hospitality to visiting professors, alumni, guest speakers, and families. You are the first impression for a dynamic campus audience and will ensure flawless check-ins, local recommendations, and premium service in a fast-paced environment.

You will collaborate with housekeeping and management, manage advanced reservations, generate daily reports, and mentor student workers to uphold exceptional