Reservation Agent

MSU - Michigan State University; East Lansing (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

MSU - Michigan State University in East Lansing is seeking a Reservation Agent to deliver upscale hospitality to visiting professors, alumni, guest speakers, and families. You are the first impression for a dynamic campus audience and will ensure flawless check-ins, local recommendations, and premium service in a fast-paced environment.

You will collaborate with housekeeping and management, manage advanced reservations, generate daily reports, and mentor student workers to uphold exceptional

Qualifications

• 1–3 years of experience in hotel reservations and high-end customer service.
• Experience with computerized hotel accounting and reservation systems.
• Strong negotiation skills for room and block rates and excellent communication.

Responsibilities

• Set the standard by greeting guests with upscale, warm service and handling check-ins/outs.
• Curate the guest experience by coordinating with housekeeping and management.
• Drive reservations management and daily reports with accuracy.
• Inspire and mentor student workers and support staff.
• Interface professionally with university departments and VIP guests to ensure seamless operations.

Skills

Customer service

Communication

Negotiation skills

Hotel reservations

Team collaboration

Education

High school diploma or equivalent

Tools

Hotel reservation software

Computerized hotel accounting

Job description

Working/Functional Title

Reservation Agent

Position Summary

Step into the center of campus life! We are seeking a Reservation Agent who blends upscale hospitality with the vibrant energy of a university community. You are the first impression for visiting professors, proud alumni, guest speakers, and excited families. If you love a fast-paced environment and delivering high-end service, this is your place to shine.

• Set the Standard: Welcome guests with sophisticated, warm service. Provide expert local recommendations and handle check-ins and checkouts with flawless execution.
• Curate the Experience: Partner closely with housekeeping and management to anticipate guest needs and fulfill special requests smoothly.
• Drive the Logistics: Manage advanced reservations and maintain daily business reports with high accuracy and attention to detail.
• Inspire the Crew: Assist with training and mentoring student workers or support staff, setting a premium example of hospitality.
• Bridge the Community: Interface professionally with university departments, VIP guests, and internal staff to ensure flawless operations.

All positions in RHS are designated as critical status. In the event of a university closure, modification, or suspension of operations due to snow or other emergency condition, persons in this position are expected to make all reasonable attempts to report to work as scheduled for the duration of the closure/suspension. If a person has an approved remote work agreement to work a portion of their normally scheduled work hours remotely, they may be called upon to work on-site to serve the MSU community.

Minimum Requirements

Knowledge normally acquired through completion of a high school education; one to three years of related and progressively more responsible or expansive work experience in hotel reservations; to include experience with computerized hotel accounting and reservation systems, negotiation of room and block rates, preparation of standard hotel reports, direct customer service; or an equivalent combination of education and experience.

Desired Qualifications

• 1 to 3 years of progressive experience in hotel reservations, with a proven track record of handling high-end customer service.
• Strong experience with computerized hotel accounting and reservation systems, plus the skills to prepare standard hotel reports.
• Proven ability to negotiate room and block rates confidently and professionally.
• Excellent communication skills suited for an upscale clientele and academic VIPs.
• High school diploma required, though we happily welcome an equivalent combination of education and hands‑on hospitality experience.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume

Work Hours

Sunday through Thursday 2:30pm -11:00 p.m., Friday and Saturday off. Hours of home football game weeks: Tuesday- Saturday 2:30pm -11:00 p.m. days off will vary based on the needs of operation

Website

CAREERS.MSU.EDU

Bid Eligibility

Bidding eligibility ends September 1, 2026 at 11:55 P.M.