Upscale Bell Attendant – Guest Welcome & Luggage

Sage Hospitality Group; Detroit (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) program with employer matching

Health savings and flexible spending

Life and AD&D insurance

Employee Assistance Program

Hotel and restaurant discounts

Employee Referral Bonus Program

Job summary

Shinola Hotel, part of Sage Hospitality Group, in Detroit, seeks a flexible Bell Staff to deliver exceptional guest service and assist with luggage, valet and related guest experiences. You will greet arrivals, help with luggage, explain parking, and provide directions while maintaining professional hospitality standards.

The role emphasizes teamwork, proactive problem solving, and ongoing training to enhance guest satisfaction in a luxury boutique setting.

Qualifications

• Must have general knowledge of basic customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general.

Responsibilities

• Meet and greet all guests in all forms of transportation arriving at the hotel.
• Assist guests with retrieving their luggage from vehicles.
• Explain valet parking procedures and fees.
• Give proper directions to registration area for check-in.
• Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
• Drive vehicles in a safe and efficient manner.
• Give general directions and information.
• Open vehicle doors to assist guests.
• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
• Greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
• Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
• Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
• Associates should take initiative to offer assistance or answer questions throughout the hotel.
• Associates should always demonstrate self-confidence, energy, and enthusiasm.
• Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
• Associates should take responsibility to formally or informally learn about other departments within the hotel.
• Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
• Use empowerment to exceed associate and guest expectations and resolve conflicts.
• Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.

Skills

Customer service

English fluency

Local knowledge

Education

High School diploma or equivalent

Job description

Shinola Hotel, part of Sage Hospitality Group, in Detroit, seeks a flexible Bell Staff to deliver exceptional guest service and assist with luggage, valet and related guest experiences. You will greet arrivals, help with luggage, explain parking, and provide directions while maintaining professional hospitality standards.

The role emphasizes teamwork, proactive problem solving, and ongoing training to enhance guest satisfaction in a luxury boutique setting.