Bell & Valet Concierge

Sage Restaurant Group; Detroit (MI); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching

Health savings account

Life Insurance

Employee Assistance Program

Hotel/Restaurant discounts

Referral bonus

Job summary

Shinola Detroit is seeking a flexible Bell Staff member to deliver timeless hospitality and assist guests with luggage, transportation, and directions. You will greet guests, escort them to the lobby, and support the Doorman to ensure smooth arrival and departure experiences.

The role requires strong English communication, basic customer service, and knowledge of the Detroit area. This is a full-time, on-site position with tips and a comprehensive benefits package.

Qualifications

• Must have general knowledge of basic customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general.

Responsibilities

• Meet and greet all guests in all forms of transportation arriving at the hotel.
• Assist guests with retrieving their luggage from vehicles.
• Explain valet parking procedures and fees.
• Give proper directions to registration area for check-in.
• Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
• Drive vehicles in a safe and efficient manner.
• Open vehicle doors to assist guests.
• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.

Skills

Customer service

English fluency

Local knowledge

Education

High School diploma or equivalent

Job description

Shinola Detroit is seeking a flexible Bell Staff member to deliver timeless hospitality and assist guests with luggage, transportation, and directions. You will greet guests, escort them to the lobby, and support the Doorman to ensure smooth arrival and departure experiences.

The role requires strong English communication, basic customer service, and knowledge of the Detroit area. This is a full-time, on-site position with tips and a comprehensive benefits package.