Guest Experience Bell Attendant

careers-sagehospitality; Detroit (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) with employer matching

Health savings account

Job summary

Shinola Hotel in Detroit welcomes a Bell Staff member to deliver exceptional guest service. You will assist guests with luggage, greet arrivals, and coordinate valet and transportation needs with Doorman for smooth check-in and comfort.

You will build guest satisfaction through proactive help, accurate directions, and courteous, energetic service, while learning about hotel departments and contributing to a welcoming lobby experience.

Qualifications

• High School diploma or equivalent.
• No prior experience required.
• Fluent in English (spoken and written).
• Knowledge of local establishments and Detroit area.

Responsibilities

• Meet and greet all guests in all forms of transportation arriving at the hotel.
• Assist guests with retrieving their luggage from vehicles.
• Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
• Assist Doorman in escorting guests and luggage into the lobby for registration.
• Explain valet parking procedures and fees.
• Give proper directions to registration area for check-in.
• Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
• Drive vehicles in a safe and efficient manner.
• Give general directions and information.
• Open vehicle doors to assist guests.
• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
• Upon arrival, greets and assists guests by helping unload luggage from vehicle and transporting to their room, personally carrying the luggage or using a luggage cart.
• Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
• Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.
• Associates should take initiative to offer assistance or answer questions throughout the hotel.
• Associates should always demonstrate self-confidence, energy, and enthusiasm.
• Associates are equally responsible for their continuous training/personal development, especially relating to professional hospitality, technical skills and proactive approaches to solve guest or hotel concerns.
• Associates should take responsibility to formally or informally learn about other departments within the hotel.
• Associates are encouraged to offer improvement ideas and acknowledge good performance of others.
• Use empowerment to exceed associate and guest expectations and resolve conflicts.
• Associates are to work as a team helping all teammates to complete the required activities which will ensure guest satisfaction.

Skills

Customer service

English fluency

Local knowledge

Education

High School diploma or equivalent

Job description

Shinola Hotel in Detroit welcomes a Bell Staff member to deliver exceptional guest service. You will assist guests with luggage, greet arrivals, and coordinate valet and transportation needs with Doorman for smooth check-in and comfort.

You will build guest satisfaction through proactive help, accurate directions, and courteous, energetic service, while learning about hotel departments and contributing to a welcoming lobby experience.