UPS Service Scheduler & Technician Coordinator

M.c.-Dean,-Inc.; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

M.C. Dean is seeking a Service Coordinator to join our Critical Power team. You will coordinate technicians, ensure on-site support, and schedule preventative maintenance to keep UPS systems reliable for customers.

Travel to customer locations as required, communicate with clients, and work with field management and vendor partners to meet service needs. Strong Microsoft Office skills and prior UPS/generator exposure are highly valued.

Qualifications

• High School Diploma or GED with relevant experience.
• Demonstrated ability to deliver high level of customer service.
• Self-motivated with strong time management and accountability.
• Ability to travel to customer locations as required.
• Working knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams).
• Experience coordinating freight shipments is a plus.

Responsibilities

• Coordinate technicians within a regional team to ensure onsite coverage.
• Proactively schedule preventative maintenance and repairs for UPS systems.
• Communicate with customers regarding urgent issues and maintain service expectations.
• Collaborate with regional field management to meet customer and technician needs.
• Coordinate with subcontracted vendors for scheduling and orders.

Skills

Customer service

Communication

Time management

Attention to detail

MS Office

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Teams

Job description

M.C. Dean is seeking a Service Coordinator to join our Critical Power team. You will coordinate technicians, ensure on-site support, and schedule preventative maintenance to keep UPS systems reliable for customers.

Travel to customer locations as required, communicate with clients, and work with field management and vendor partners to meet service needs. Strong Microsoft Office skills and prior UPS/generator exposure are highly valued.