Critical Power Service Scheduler & Technician Liaison

M.C. Dean, Inc.; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

M.C. Dean, Inc. is seeking a Service Coordinator for the Phoenix region to coordinate UPS maintenance and repairs, ensuring technicians are onsite and customers are informed throughout the process.

You will work with regional field management, subcontractors, and customers to meet and exceed needs, while proactively managing maintenance contracts and maintaining accurate service documentation using MS Office applications.

Qualifications

• 3+ years of experience with High School Diploma/GED
• Ability to communicate clearly with internal and external customers
• Self-motivated and capable of working with minimal supervision
• Ability to travel to customer locations
• Proficient in Microsoft Office applications (Outlook, Word, Excel, Teams)

Responsibilities

• Scheduling Preventative Maintenance work between customers and technician on UPS systems
• Scheduling repair work between customer and technician on UPS system
• Work closely with regional field management to ensure that both customer and field technician needs are met and exceeded
• Maintaining constant communication with customers on urgent issues
• Proactive scheduling for preventative maintenance contracts
• Work closely with subcontracted vendor partners for scheduling
• Create service requests for orders
• Knowledge of Microsoft Applications
• Safety Training

Skills

Customer service

Communication

Time management

Problem solving

Travel readiness

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

M.C. Dean, Inc. is seeking a Service Coordinator for the Phoenix region to coordinate UPS maintenance and repairs, ensuring technicians are onsite and customers are informed throughout the process.

You will work with regional field management, subcontractors, and customers to meet and exceed needs, while proactively managing maintenance contracts and maintaining accurate service documentation using MS Office applications.