UPS Maintenance & Field Service Scheduler

M.C. Dean; Phoenix (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for critical facilities, complex infrastructure, and global enterprises.

The Service Coordinator within the Critical Power group will coordinate technicians, ensuring they are onsite to support customers as needed, with a focus on proactive PM scheduling to maintain system reliability. The role involves close collaboration with regional field management, strong customer-facing communication, and

Qualifications

• High School Diploma/GED with 3+ years of experience.
• Demonstrated ability to deliver a high level of customer service by responding promptly, communicating clearly, and maintaining a professional and courteous demeanor with internal teams and external customers at all times.
• Self-motivated and capable of managing responsibilities with minimal supervision while maintaining accountability and meeting deadlines.
• Ability to recognize priorities, respond quickly to time-sensitive issues, and take proactive action to resolve problems efficiently.
• Availability to travel to customer locations as required to support business needs, attend team meeting and service-related activities.
• Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and Teams, with the ability to create reports, track data, and communicate effectively.
• Strong focus on accuracy and thoroughness in all work, including documentation, scheduling, and data entry.
• Prior experience working in or supporting operations related to UPS systems or generators is highly desirable.
• Previous experience coordinating, tracking, or managing freight shipments is a plus.

Responsibilities

• Schedule Preventative Maintenance work between customers and technicians on UPS systems.
• Schedule repair work between customers and technicians on UPS systems.
• Work closely with regional field management to ensure customer and field technician needs are met and exceeded.
• Maintain constant communication with customers on urgent issues.
• Proactive scheduling for preventative maintenance contracts.
• Work closely with subcontracted vendor partners for scheduling.
• Create service requests for orders.
• Knowledge of Microsoft Applications.
• Safety Training.

Skills

Customer service

Communication

Self-motivation

Time management

Travel readiness

Education

High School Diploma/GED with 3+ years of experience

Tools

Microsoft Office

Outlook

Word

Excel

Teams

Job description

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for critical facilities, complex infrastructure, and global enterprises.

The Service Coordinator within the Critical Power group will coordinate technicians, ensuring they are onsite to support customers as needed, with a focus on proactive PM scheduling to maintain system reliability. The role involves close collaboration with regional field management, strong customer-facing communication, and