Upgrade Specialist! Apply Today

Celebration Chevrolet; Aurora (CO); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) plan

Paid vacation and holidays

Ongoing Chevrolet and dealership培训

Job summary

Celebration Chevrolet is seeking an Upgrade Specialist to engage service customers, present upgrade options, and schedule in-person evaluations. You’ll work with sales and service teams to move guests into newer models while boosting retention and satisfaction.

Responsibilities include following up with service customers, presenting equity-based offers, coordinating appointments, and maintaining clear communication via phone, text, and email.

Qualifications

• Excellent communication and relationship-building skills.
• Professional appearance and demeanor.
• Strong phone and digital communication etiquette.
• Comfortable with CRM systems and sales tracking tools.
• Highly motivated, organized, and goal-oriented.

Responsibilities

• Call and follow up with service customers to review upgrade opportunities.
• Present personalized trade-in and upgrade options based on equity and incentives.
• Schedule in-store appointments for equity evaluations and test drives.
• Maintain consistent communication via phone, text, and email.
• Utilize CRM tools to track interactions and ensure follow-up.
• Coordinate handoffs with service advisors, BDC, and sales managers.
• Stay informed on Chevrolet inventory, rebates, and financing programs.

Skills

Communication

CRM software

Phone etiquette

Organization

Goal orientation

Driver's license

Tools

CRM systems

Sales tracking tools

Job description

About Celebration Chevrolet

At Celebration Chevrolet, we celebrate every customer and every team member. Our mission is to deliver a dealership experience that’s personal, transparent, and fun — both in sales and service. We’re growing fast and adding an Upgrade Specialist to our customer retention team to help our guests discover newer vehicles with similar or lower payments.

Position Overview

The Upgrade Specialist is responsible for engaging our service customers — identifying vehicle equity opportunities, presenting upgrade offers, and scheduling appointments for in-person evaluations. You’ll work closely with our sales and service teams to help customers move into newer models while strengthening retention and customer satisfaction.

Key Responsibilities

• Call and follow up with current service customers to review potential upgrade opportunities
• Present personalized trade-in and upgrade options based on customer equity and current incentives
• Schedule in-store appointments for equity evaluations and test drives
• Maintain consistent and professional communication with customers via phone, text, and email
• Utilize CRM tools to track all interactions and ensure timely follow-up
• Collaborate with service advisors, BDC, and sales managers to coordinate customer handoffs
• Stay informed on current Chevrolet inventory, rebates, and financing programs

Qualifications

• Automotive BDC, internet sales, or service department experience preferred
• Excellent communication and relationship-building skills
• Professional Appearance
• Strong phone and digital communication etiquette
• Comfortable with CRM systems and sales tracking tools
• Highly motivated, organized, and goal-oriented
• Valid driver’s license and clean driving record required

Compensation & Benefits

• Competitive base salary plus commission and bonuses
• Health, dental, and vision insurance
• 401(k) plan
• Paid vacation and holidays
• Ongoing Chevrolet and dealership training
• Career growth opportunities within a rapidly expanding dealership

Why Join Celebration Chevrolet?

At Celebration Chevrolet, your success is celebrated daily. You’ll have the tools, support, and training to build long-term relationships with customers and advance within our team. If you’re energized by connecting with people and helping them drive something newer, safer, and more exciting — this is your opportunity.