University Student Services Agent (Hybrid)

Higher Education; Bethpage (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

A university in Farmingdale, NY is seeking a Contact Customer Service Agent to provide support for various departments. This front-line position requires excellent communication and customer service skills. The role involves responding to inquiries, supporting outreach efforts, and maintaining efficient workflows. Candidates should have a high school diploma or associate degree, with a preference for higher education. The position currently requires on-campus work with potential for remote flexibility.

Qualifications

• Proficient in Office 365 and comfortable with modern technology.
• Good verbal and written communication skills.
• Quick learner and capable of retaining detailed information.

Responsibilities

• Respond to inquiries regarding admissions, registrar, financial aid.
• Support student outreach campaigns via multichannel communications.
• Maintain efficient workflow based on department objectives.

Skills

Interpersonal skills

Attention to detail

Customer service skills

Communication skills

Problem-solving

Education

High School Diploma or Associate Degree

BS or BA preferred

Tools

Office 365

ACD phone system

Job description

A university in Farmingdale, NY is seeking a Contact Customer Service Agent to provide support for various departments. This front-line position requires excellent communication and customer service skills. The role involves responding to inquiries, supporting outreach efforts, and maintaining efficient workflows. Candidates should have a high school diploma or associate degree, with a preference for higher education. The position currently requires on-campus work with potential for remote flexibility.