Hybrid HR Helpdesk & Front Desk Specialist

American University; United States; Hybrid; USD 4.047.000 - 4.133.000; Vollzeit

Zusammenfassung

American University is hiring an HR Customer Support Specialist to serve as the primary point of contact for HR, assisting employees across channels and handling inquiries from payroll to policy. The role includes in-person front desk support, I-9 verification, and coordinating HR office logistics.

Hybrid on-campus schedule with 3–4 days on site and 35 hours per week. Ideal candidates will have a high school diploma or equivalent, 1–3 years of relevant experience, and proficiency in Word, Excel,

Qualifikationen

• High school diploma or equivalent; 1–3 years of relevant experience.
• Proficiency with Microsoft Office programs (Word, Excel, PowerPoint) required.
• Bachelor's degree or higher preferred; HR experience preferred.

Aufgaben

• Serve as the primary HR contact, handling inquiries across channels.
• Route ServiceNow tickets for hires, changes, payroll, benefits, and policy.
• Provide in-person help at the HR front desk and manage front desk staff.
• Oversee I-9 verifications, verify employment, and manage office logistics.

Kenntnisse

Customer service

Communication

Problem solving

Ausbildung

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Microsoft Word

Excel

PowerPoint

Jobbeschreibung

American University is hiring an HR Customer Support Specialist to serve as the primary point of contact for HR, assisting employees across channels and handling inquiries from payroll to policy. The role includes in-person front desk support, I-9 verification, and coordinating HR office logistics.

Hybrid on-campus schedule with 3–4 days on site and 35 hours per week. Ideal candidates will have a high school diploma or equivalent, 1–3 years of relevant experience, and proficiency in Word, Excel,