Student Success Desk Assistant (Work-Study)

Long Island University; Village of Brookville (NY); On-site; USD 20,664 - 27,552; Part time

Job summary

Long Island University in New York is seeking Federal Work-Study Student Workers to support the Center for Student Success. You will assist with answering routine questions, guiding callers, and directing visitors to the right campus services in a fast-paced office.

This role emphasizes developing communication, customer service, problem-solving, and teamwork skills in a higher education setting, with on-site training during the first week.

Qualifications

• Must be a currently enrolled LIU student.
• Must be awarded and eligible for the Federal Work-Study Program.
• Must maintain Satisfactory Academic Progress (SAP) in accordance with University and Federal Work-Study requirements.

Responsibilities

• Provide courteous and professional customer service to students, parents, faculty, staff, and visitors.
• Assist students with navigating university websites and self-service resources.
• Route calls and visitors to the appropriate department when additional assistance is needed.
• Refer complex or sensitive questions to a Success Coach, Associate Director, or Director.
• Maintain the confidentiality of student information in accordance with FERPA and University policies.
• Perform other related duties as assigned.

Skills

Strong communication

Interpersonal skills

Teamwork

Customer service

Basic computer skills

Office software

Education

LIU student

Federal Work-Study eligibility

SAP compliance

Tools

Microsoft Office

Web-based applications

Job description

Long Island University in New York is seeking Federal Work-Study Student Workers to support the Center for Student Success. You will assist with answering routine questions, guiding callers, and directing visitors to the right campus services in a fast-paced office.

This role emphasizes developing communication, customer service, problem-solving, and teamwork skills in a higher education setting, with on-site training during the first week.