Student Services Virtual Support Specialist (Part-Time)

Community College of Baltimore County; Catonsville (MD); À distance; USD 20 664 - 34 440; Temps partiel

Avantages offerts par ce poste

Access to supplemental retirement plans

Free parking on campus

Paid sick and safe leave

Résumé du poste

A community college in Maryland seeks a Part-Time Virtual Service Representative. This role involves providing friendly and efficient support to students through various communication channels. Duties include assisting with admissions, managing student records, and ensuring compliance with privacy standards. Candidates should have strong communication skills, technical aptitude, and call center experience. This position offers a flexible work schedule and important benefits including paid sick leave.

Qualifications

• At least two years of experience in a service-oriented environment.
• Three years of call center experience managing high call volume.
• Ability to respond quickly and courteously to inquiries.

Responsabilités

• Provide virtual support through phone, chat, and email.
• Assist students with admissions and enrollment inquiries.
• Manage student records and ensure data accuracy in systems.

Connaissances

Strong communication skills

Technical aptitude

Proficiency in Microsoft Office

Call center experience

Bilingual skills

Formation

Associates degree or 60 transferable college credits

High school diploma/GED

Bachelor's degree preferred

Outils

Banner SIS

Element451 CRM

Queue management systems

Description du poste

A community college in Maryland seeks a Part-Time Virtual Service Representative. This role involves providing friendly and efficient support to students through various communication channels. Duties include assisting with admissions, managing student records, and ensuring compliance with privacy standards. Candidates should have strong communication skills, technical aptitude, and call center experience. This position offers a flexible work schedule and important benefits including paid sick leave.