Hybrid HR Support & Front Desk Specialist

American University; Washington; Hybrid; USD 40,000 - 41,000; Full time

Job summary

The HR Customer Support Specialist at American University serves as the primary contact for the Human Resources Department, delivering high-touch support to employees across channels. Responsibilities include routing ServiceNow tickets, researching inquiries in Workday and legacy systems, and providing in-person guidance at the HR front desk.

This role also ensures office efficiency by coordinating I-9 verifications, processing employment verifications, managing supplies, and supervising front

Qualifications

• High school diploma or equivalent required.
• 1-3 years of relevant experience.
• Experience with Microsoft Office: Word, Excel and PowerPoint required.

Responsibilities

• Triages inquiries and creates service tickets in ServiceNow; uses Workday to look up information and resolves simple issues.
• Greet visitors at HR front desk, answer phones, provide information, and manage front desk voicemail.
• Provide support to HR staff; oversee equipment orders, repairs; maintain supplies and office equipment.
• Distributes and/or handles requests for written employment verifications.
• Supervise the front desk work study or PT student employees for consistent service.

Skills

Customer service

Front desk operations

Communication skills

ServiceNow

Workday

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

ServiceNow

Workday

Outlook

Job description

The HR Customer Support Specialist at American University serves as the primary contact for the Human Resources Department, delivering high-touch support to employees across channels. Responsibilities include routing ServiceNow tickets, researching inquiries in Workday and legacy systems, and providing in-person guidance at the HR front desk.

This role also ensures office efficiency by coordinating I-9 verifications, processing employment verifications, managing supplies, and supervising front